Call Canter Project Manager at JoomPro (Mexico)

JoomPro is a first end-to-end cross-border B2B marketplace. We aspire to create a new level of service in the wholesale purchasing market and give everyone, anywhere in the world, the opportunity to easily and efficiently order goods from factories in China, with plans to include India, Bangladesh, Turkey, and others in the future.

JoomPro is one of the key businesses of Joom, an international group of e-commerce companies founded in 2016 in Latvia. Joom also includes other businesses: Joom Marketplace, a platform for global shopping; Onfy, a pharmaceutical marketplace in Germany; and Joom Pulse, a data platform that provides analytics and recommendations for marketplace sellers. Joom has offices in Latvia, China, Hong Kong, the USA, Germany, Brazil, and Portugal, with its headquarters in Lisbon, Portugal.

Now JoomPro is launching a new direction in Mexico and we are looking for a Project Manager to manage and set up processes in the call center there.

Responsibilities:

• Supervise and manage call center operators
• Monitor and evaluate operators' calls for quality assurance
• Conduct general and one-on-one meetings
• Prepare and analyze reports to improve efficiency and operations

Requirements:

• Experience in B2B sales
• Fluency in Russian, English and Spanish
• Experience in a leadership position will be an advantage

We are offering:

• Remote work
• Schedule from 9am to 6pm local time
• Possibility of growth to a leadership position