Description
Our soon to open Cadillac Experience Centre based in the heart of Auckland, has a unique opportunity for an experienced Sales Manager to join our team. The role is responsible for supporting the development and subsequent execution of strategies to grow the Cadillac brand while managing the overall retail performance of the operation. You will be joining GM at a time of exciting growth, as we establish the Cadillac brand and all-electric portfolio across ANZ.
As the Cadillac Sales and Customer Experience (CX) Manager you will oversee the day-to-day site operations whilst supporting and working with the broader teams to achieve the Cadillac retail and CX business objectives, develop on our "everybody in, hi-confidence, no pressure" culture and deliver on our ambitions of redefining the luxury automotive purchase experience.
Responsibilities & Duties but not limited to:
- Lead a motivated, high performing and results focused team of Cadillac sales and CX ambassadors to deliver on sales strategies and achieve sales, delivery, demonstration and CX targets.
- Oversee all aspects of the retail sites operations end to end.
- Monitor sales performance metrics.
- Live and breathe the Cadillac customer management system use and inputs to ensure customer data is accurate / up to date and that customer expectations are exceeded, and broader metrics achieved.
- Engage with potential Cadillac customers while building upon existing relationships with current customers.
- Assist in the training and mentoring of the Cadillac sales ambassadors and other site staff to develop a culturally strong and high performing team.
- Identify and communicate areas of potential improvement withing the sales process, training programs, customer service initiatives and any part of site operations.
- Assist with the effective onsite vehicle inventory management to ensure smooth operations.
- Ensure team adherence to company policies and procedures at all stages of the sales cycle.
- 5 day working week inclusive of (some) weekends
About You:
- Previous experience as an Automotive Sales Manager is essential. Previous EV or Luxury brand exposure is an advantage.
- Demonstrated ability to lead, motivate, and manage a high-performing sales and CX team.
- Deep understanding of customer experience (CX) strategies and the ability to embed a customer-first culture within the team.
- Excellent communication, management skills and an approachable management style
- Excellent in monitoring and analysing sales performance metrics to drive continuous improvement.
- Experience in training, mentoring, and developing staff to build a culturally strong and high-performing team.
- Current NZ License.
Additional Description
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
What the Team is Saying
What We Do
At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.
Why Work With Us
At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.
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