Business Tools Sales Support Manager

Available Location: Lisbon, Portugal
What we're looking for:
We are seeking a proactive, meticulous, and well-organized professional to oversee the management and optimization of third-party applications such as Gong, Salesloft, BoostUp, ZoomInfo, and Sales Navigator. In this role, you will play a pivotal part in refining operational efficiency within our CRM, quote-to-cash process and associated systems. Your responsibilities will involve spearheading the integration of new system functionalities and improvements, directly influencing the productivity of our sales team.
This is your opportunity to join a growing, fast-paced, and market-leading cloud security company that is poised to be one of the iconic brands of the decade. If you are interested in building your career with a high-growth company, while being given the responsibility and challenge to have a real impact on our company's success, then this is the opportunity for you.
Responsibilities:
Application Administration:

• Serve as the point of contact for administering and supervising access to GTM applications, including Gong, Salesloft, BoostUp, ZoomInfo, and LinkedIn Sales Navigator.
• Address and support the operational requirements of the global sales team, as well as various departments such as Marketing, Finance, Legal, Customer Support, and internal stakeholders concerning sales applications.

Process Optimization:

• Establish and uphold efficient automated procedures for user provisioning and de-provisioning across multiple tools, ensuring seamless onboarding and offboarding experiences.
• Conduct regular analysis of license and feature utilization and optimize allocation, maximizing the value of our software investments.

Continuous Improvement:

• Continuously identify opportunities for process optimization and automation within the GTM systems landscape, enhancing operational efficiency and driving productivity.
• Collaborate with stakeholders and the Business Analyst team to gather requirements and implement solutions that meet business needs while maintaining compliance with security and regulatory standards.

Vendor Management:

• Manage vendor relationships, serving as the primary liaison for GTM application providers.
• Track tool utilization and performance metrics, ensuring alignment with business objectives and maximizing ROI.

About you:

• 2-3 years of proven experience in administering and optimizing third-party applications such as Gong, Salesloft, BoostUp, ZoomInfo, and LinkedIn Sales Navigator.
• Salesforce (or other CRM) experience is highly beneficial.
• Strong understanding of GTM processes and workflows, with the ability to address operational requirements across multiple departments.
• Demonstrated ability to conduct audits, analyze data, and identify opportunities for process improvement, automation and AI.
• Experience working closely with stakeholders to gather requirements, implement solutions, and ensure compliance with security and regulatory standards.
• Excellent vendor management skills, with the ability to foster positive relationships and track tool utilization to maximize ROI.