Business Systems Operations Analyst

OPS Group Description:

We are seeking a Business Systems Operations Analyst to join our Business Systems Operations Group. Business Systems Operations builds and maintains a variety of software applications and tools that facilitate the investment process across ABIS. The applications range from SS&C software to other vendor-provided tools. The products and tools we support are critical to day-to-day operations and AB’s commitment to deliver positive client-outcomes.

OPS Job Description:

Describe the role:

    A Business Systems Operations Analyst at our organization collaborates with stakeholders, including internal clients, operations, and IT teams, to understand and document business requirements for transaction processing systems. They will also be responsible for and able to:

• Analyzes current systems and processes to identify areas for improvement. Designs and proposes solutions to enhance efficiency, accuracy, and compliance in transaction processing.
• Ensures the integrity and accuracy of transaction data. Works on data mapping, validation, workflows, visio diagrams for visual representation, and reconciliation processes to support seamless transaction flows.
• Identifies and implements process improvements to streamline transaction workflows, reduce errors, and enhance overall operational efficiency.
• Participates in the implementation of new systems or system upgrades. Develops test plans, conducts testing, and ensures that systems meet business requirements and function correctly. This includes facilitating end user testing and performing testing on systems and applications.
• Provides IT help desk level support to end-users, addressing system-related issues and queries.
• Ensures that transaction processing systems and practices comply with regulatory requirements and internal policies. Identifies and mitigates risks associated with transaction processing.
• Prepares detailed documentation, including system specifications, process flows, and user manuals. Generates reports and analytics to support decision-making and performance monitoring.
• Provides some after hours and weekend support for testing and disaster recovery exercises.

Describe the applications and business or enterprise functions the role supports:

• System Maintenance for our organization’s applications
• System enhancements research and implementation
• Fund and ID administration
• Data analysis and mining using software for reporting purposes
• Product support for shareowner and broker dealer self-servicing
• Research issues utilizing a documentation repository for the recordkeeping system
• Microsoft Office Suite of tools

The key job responsibilities include, but are not limited to:

• Oversee the review, research, and management of system enhancements in collaboration with the system owners.

• Supports disaster recovery and business continuity exercises and documents results.

• Act as a system administrator for vendor and ABIS applications, ensuring the accurate creation of user IDs for system access and removal of access in a timely manner.

• Maintain, implement, and improve the Vendor Suite of Tools as part of system administration duties.

• Design and implement new process workflows. Implement updates and changes to Vendor applications.

• Coordinate with the department to schedule reports (daily, monthly, quarterly, annual) and verify their accuracy.

• Respond to requests from internal associates for additional reports, ensuring they meet the required specifications.

• Document systems and processes to improve team efficiency.

• Collaborate with internal development teams to create, test, and implement system enhancements.

• Validate new systems, software, and processes through rigorous testing, ensuring they meet operational requirements and standards.

What makes this role unique or interesting (if applicable)?

  No two days in this area are exactly alike. Due to the variety of systems, reports and projects we are involved with, each day brings a unique learning opportunity.

What is the professional development value of this role, i.e. what learning and professional growth does the role offer the candidate?

   Individuals will develop and maintain strong relationships with internal business departments, including Operations, Fund Accounting, IT and other external partners/vendors, aligning the development and implementation of strategies, plans, and system models and keeping clients informed and engaged throughout the project lifecycle.  They will have the opportunity to learn the core system files and how they interact both for the mainframe and in support of the peripheral recordkeeping system products ABIS utilizes; this enables the individual to be an asset within any group within the transfer agency.

Job Qualifications (The ideal candidate should have the following):

• Working knowledge of Microsoft Outlook, Word, Excel, and Access.
• The ability to use command line, install and reinstall applications, and troubleshoot technical issues.
• Professional, personable, and responsible in manner. A team player that is motivated to learn and be innovative.
• Organized, thorough, and conscientious. Establishes priorities and follows through on tasks to completion.
• Strong verbal and written communication skills.
• Strong problem solving and analytical skills. Number and detail-oriented.
• Ability to work independently and cooperatively in a team setting.

Qualifications, Experience, Education:

The ideal candidate should have a Bachelor’s Degree (or equivalent hours) in a business related or information technology discipline and/or work related experience in an equivalent position.

Special Knowledge (if applicable): Application Support and Project Management

Location:  City/State/Country: Pune/India

Pune, India