Business Systems Analyst

Location(s)

Jacksonville, Florida

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Kemper is seeking an experienced Business Systems Analyst who can play Functional Lead on complex transformation programs. This individual will play a pivotal role in driving our digital self-service insurance transformation initiatives by serving as the functional lead for program-level business systems analysis and requirements, ensuring that our solutions meet the needs of our customers and align with our strategic goals. He/she will be a part of a team focused on collaboration with Product Owners, developers and other stakeholders to deliver on product and program requirements for the customer/distribution value chain and corresponding applications. Accountable for large scale projects, this role will actively participate and interact to understand business needs, identify the best solutions, recommend best practices for change management, and manage production activities and major initiatives.    

Responsibilities 

Leadership and Coordination 

• Serve as the functional lead for program-level business systems analysis, ensuring alignment with project goals and objectives. 
• Coordinate work with multiple application level BSAs and Junior BSAs to accomplish program needs. 
• Serve as a Subject Matter Expert across departments and projects handling some of the largest projects. 
• Own risk identification, mitigation strategies, impact analysis, resolution, and communications to stakeholders. 

Analysis and Documentation 

• Lead the analysis and documentation of business requirements for digital self-service insurance transformation projects. 

• Conducts analysis with a focus on recommending and offering requirements, such as use cases, business process flows, data flow diagrams, etc. 

• Conduct gap analysis and recommend solutions to improve business processes and systems. 

• Gathers data and analyzes business operations to understand strengths and weaknesses to determine opportunities to automate processes and functions, reduce costs, and maintain and reach department objectives. 

• Assist in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies. 

Stakeholder Collaboration 

• Collaborate with stakeholders to understand and translate business needs into technical specifications. 
• Facilitate workshops and meetings with stakeholders to gather and validate requirements. 

• Serve as a liaison between business and IT departments supporting various initiatives. 

Development and Implementation 

• Work closely with development teams to ensure accurate implementation of requirements. 

• Work with other Business Systems Analyst and Application owners to document requirements in user story format with detailed acceptance criteria. 

• Participate in scrum ceremonies. 

• Visualization and Problem Analysis 

• Develop and maintain detailed business process models, use cases, system requirements, charts and diagrams to visualize and assist in problem analysis. 

• Prepares charts and diagrams to visualize and assist in problem analysis. 

Qualifications 

• 12 to 15 years of related business analyst experience; P&C insurance industry or a related financial services industry experience is a plus. 

• Proven experience as a functional lead for program-level business systems analysis and requirements. 

• Requires experience as a Scrum Lead. 

• Experience working with business processes related controls and procedures as well as improvement initiatives. 

• The ability to manage numerous projects at one time and complete projects in a timely manner and ensure high quality. 

• Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer related courses/knowledge, or the equivalent in related work experience. 

• Proficiency in business process modeling and requirements documentation tools such as JIRA/Confluence. 

• Ability to understand and develop business requirements and work with staff at all levels to implement improvements to processes and tools. 

• Ability to communicate (verbal and written) complex technical concepts to Information Technology, other Business Units and stakeholders in ways each group will understand. 

• PostGres / SQL Server, or similar experience preferred. 

• ServiceNow and AWS knowledge is a plus. 

• Travel may be required on an occasional basis

• This is a hybrid position working at a Kemper office in Jacksonville

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.  
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. 
Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.