Who We AreJoin a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We DoWe are looking for a Production Support Business System Analyst well-versed in Incident Management, Problem Management, Request Management, and Knowledge Management areas of ITSM. This person will be a strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff) for the First American Mortgage Solutions group. They will also resolve system problems to ensure customer processes run smoothly and document business processes, training procedures, standard operating procedures, project status, etc.
*Remote candidates welcome
What You’ll Do:
- Working to resolve problems and incidents to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business
- Develop and maintain system support documentation and processes
- Analyze SQL to identify logic errors and potential optimizations
- Analyze and troubleshoot the workflows in BPM tool
- Develop and execute queries against large datasets to support impact analysis, data reconciliation, and results validation
- Work with both Technical and Business stakeholders to resolve the issues.
- Participate in DR exercises
What You’ll Bring:
- Working experience with any Business Process Management (BPM) tool such as Appian, Camunda etc...
- Strong understanding of Data Analysis and/or relational databases.
- Working experience in writing SQL queries.
- Good written and oral communication skills to define parameters to meet business requirements.
- Creates documentation of business processes, training procedures, and standard operating procedures.
- Understands system integrations and supporting technologies.
- Standard Microsoft Office skill set.
- Knowledge of real estate / mortgage business environment/operation is a plus.
Pay Range: $72,125 - $96,125 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
