Business Systems Analyst - United States

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role:

Join our dynamic team at JumpCloud as a Business Systems Analyst, where you'll play a crucial role in optimizing and enhancing our internal business platforms. You'll collaborate closely with Sales, Marketing, Global Customer Success, Finance, and IT to ensure our systems effectively support business processes and drive success.

Key Responsibilities:

• Requirements Gathering and Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements for various systems and integrations.
• Support and Troubleshooting: Respond to support tickets and user inquiries promptly, troubleshoot system and process issues, and escalate complex problems as needed.
• Data Analysis and Reporting: Perform in-depth data analysis to identify trends and insights, build reports and dashboards, and ensure data integrity. Utilize tools like SQL (preferred), SOQL, Salesforce Reporting, Tableau (optional), and Excel for advanced analysis.
• Process Improvement: Identify, recommend, and document opportunities for process improvements and system efficiencies
• System Configuration and Customization: Configure and customize Salesforce features, including data models, permissions, layouts, workflows, and validation rules, to meet business needs.
• Solution Design and Integration: Participate in solution design, provide feedback on technical dependencies, and manage integrations with other systems and third-party applications.
• Testing and Documentation: Perform thorough testing of new system features and maintain comprehensive documentation of system configurations and processes.
• Communication: Effectively communicate with development teams, internal users, and external stakeholders.

Qualifications:

• 2+ years of experience as a Business Systems Analyst or Administrator with enterprise-level business systems.
• Experience with CRM, ERP, Jira, and integration platforms is a plus.
• Proven experience in a SaaS or technology company.
• Strong understanding of enterprise business system capabilities.
• Proficiency in data modeling, process automation, and workflow design.
• SQL (preferred), SOQL, Salesforce Reporting, Tableau (optional), and advanced Excel skills.
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving abilities.
• Knowledge of agile project management methodologies is a plus.
• Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience) preferred.

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $80,000-$95,000, including base salary and any related bonuses or commissions. 

In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.

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Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

All roles posted in United States locations do require that you be located within one of the 50 U.S. States.  Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.  If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"

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