Summary:
Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
Duties & Responsibilities:
The Business Systems Analyst for Order Management and Services will be responsible for analyzing business requirements and bridging the gap between technology solutions and the company's order management and service delivery functions. This role involves optimizing processes, designing system configurations, conducting testing, providing training, and driving continuous improvement.
Key Responsibilities:
- Gather and analyze business requirements for order management and service delivery systems.
- Design and configure order management systems, ensuring alignment with business needs.
- Develop and execute test plans to ensure accurate order processing and service delivery.
- Create user documentation and conduct training sessions for system adoption.
- Monitor system performance, identify areas for improvement, and propose enhancements.
- Stay updated with industry trends and best practices for order management systems.
Pre-Requisites / Skills / Experience Requirements:
What We Do
VIAVI Solutions (NASDAQ: VIAV) is a global leader in both network and service enablement and optical security performance products and solutions. Our technologies contribute to the success of a wide range of customers – from the world’s largest mobile operators and governmental entities to enterprise network and application providers to contractors laying the fiber and building the towers that keep us connected
