Business Strategy & Operations Associate

About Us:

Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products.

We are a close‑knit team that enjoys working together every day to solve real‑world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Our goal is to create better solutions to help healthcare professionals succeed, and we are looking for people like you to help bring this vision to life.

Your Contribution:

We are looking for a hands-on Business Strategy & Operations professional to help build and execute on opportunities to continuously improve our operations and customer experience by working with our suppliers. You will own onboarding and day to day relationship management & correspondence to ensure our operational standards of excellence are met.

Location:

NYC (in office Monday - Thursday, flexibility on Friday)

What we’re looking for:

• A bachelor’s degree
• 3-5 years of professional experience in consulting, high growth tech, or other, comparable roles
• History of experience in applying critical thinking and analytical skills to business and operational problems
• Excellent project management skills, organizing and making progress on multiple work streams at a time
• Strong outbound email and call competencies to build supplier relationships 
• Ability to structure and define requirements for ambiguous problems for yourself and team members if applicable
• A “can do” attitude with a focus on customer empathy and service, recognizing that no job is too small to be important for our customers
• Deep skills and experience analyzing data with Excel or SQL to help root-cause problems, make decisions and set goals

Key Responsibilities:

• Own a portfolio of supplier accounts and associated initiatives to drive sustained operational improvements and meet business objectives 
• Conduct and communicate results of analysis during regularly scheduled meetings with supplier accounts to ensure competitive product pricing and optimal product mix
• Align on key process flows and infrastructure with a focus on maximizing operational efficiencies with Torch and external stakeholders
• Own onboarding process of new supplier accounts, making sure we are set up for success from day zero  
• Understand customer needs throughout the order lifecycle and prioritize improvements for our customers with partners across Operations, Product and Engineering
• Own the process for scoping, planning, and working cross functionally to execute revenue generating initiatives with our suppliers

Why Work at Torch Dental:

• Career planning for employees of all experience levels with a focus on professional development
• Work closely with a team that prioritizes the needs of small business owners in the healthcare industry
• Be part of an open and inclusive culture and work environment
• Participate in an employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes

Benefits:

• Annual salary range for this role: $85,000 - $100,000
• 401k benefits with Empower
• Unlimited paid time off (PTO)
• Maternity and Paternity leave
• Medical and dental coverage with Aetna
• Work from home stipend
• Commuter benefits for hybrid employees
• Fully stocked fridge and pantry for hybrid employees

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.