Business Solutions Specialist, Atlassian Suite

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market. 

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

Position Overview

We’re looking for a Business Solutions Specialist specialized in the Atlassian suite to enhance our internal workflows and business processes. This role connects technical expertise with business needs, designing and implementing solutions that maximize our team’s productivity and collaboration.

Success in this role will focus on three key areas: business process mapping and design, Atlassian and tooling administration, and training, presentation, and communication to drive adoption.

You will work closely with members of the Senior Leadership Team and People Leaders to help create efficiencies in their team processes and drive adoption of the Atlassian Suite within their teams and across the organization.

Responsibilities

• Analyze existing business processes and workflows to identify optimization opportunities
• Design and implement solutions using our technology stack, with primary focus on Atlassian Suite (Jira, Confluence, JSM, Tempo)
• Integrate systems across platforms including Salesforce, Slack, BambooHR, and Kantata
• Partner with stakeholders to gather requirements, propose solutions, and secure buy-in
• Develop and deliver training to ensure successful adoption of new processes
• Create documentation and knowledge base articles for ongoing reference
• Monitor compliance with established processes and recommend improvements
• Serve as the primary administrator for our Atlassian applications

Qualifications and Competencies

• 3+ years experience administering and customizing Atlassian products
• Strong business process analysis skills with experience mapping workflows
• Demonstrated ability to translate business requirements into technical solutions
• Experience with workflow automation tools (Automation for Jira, Zapier, etc.)
• Excellent communication skills with ability to present complex ideas clearly
• Training experience and ability to create compelling documentation
• Self-directed work style with strong project management capabilities
• Experience with other business systems (Salesforce, Slack, etc.) preferred

Our Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:


👋 Stage 1: 30-minute Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.


👥 Stage 2: 45-minutes Hiring Manager Interview with Jason Oschefski, Director of Software Development 

This is a great opportunity to discuss your career goals and high-level technical experience, and to learn how we can support your growth and aspirations.


🧑‍💻 Stage 3: Case Study Prep & 1-hour Interview

With a scenario-based case study provided, you'll lead a mock training session on Jira Service Management for a small group of internal stakeholders from different departments. The first 20 minutes will be your mock training to key team members, followed by a discussion about your overall experience.


🚀 Stage 4: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!

Why SpryPoint?

🚀 Remote-first and autonomous working environment with flexible working hours  

💰Competitive compensation package  

💻 Macbook + $500 towards your home office setup  

🏥 Health, dental, vision, and life insurance  

🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days 

📈 RRSP (Canada) and 401k (US) matching program

🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program  

🧳 Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.