Business Process Project Management Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeAn exciting opportunity within our Service & Repair function for a Business Process Project Management Specialist based in our facility in Huntingwood, Sydney. As a Business Process Project Management Specialist, you will join the Global Service & Repair Regional Readiness team under our Service Product Lifecycle Centre of Excellence (PLC CoE). You will work in a dynamic team with project and program managers across Americas, Europe and Asia and support Medtronic capital equipment through the lifecycle – from product launch, products changes to end of life equipment. Flexibility, agility, and a passion to deliver winning outcomes in collaboration with cross functional and regional teams will be instrumental in being successful in this role.

Responsibilities may include the following and other duties may be assigned:

• Leads or leverages cross functional teams to ensure smooth release of new products in the regions ensuring Service Delivery teams have:

  • Service documentation

  • Test tools & equipment

  • Technical training

  • Spare parts

  • Loaners & exchanges

  • IT systems set up

  • Service processes aligned at product launch

• Monitors the project from initiation through delivery

• Reviews status of projects and budgets; manages schedules and prepares status reports

• Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives

• Works with Product Lifecycle PMO to influence OU service strategy by aligning with service team members on New Product Introduction (NPI) projects to ensure regional needs are considered

• Works with regional service operations leaders and service commercial CoE to give pipeline visibility and ensure projects are resourced

• Participates in obsolescence processes as needed

• Proactively communicates relevant information for serviceable products to relevant regional stakeholders, including Field Corrective Actions (FCAs), upgrades etc.

Required Knowledge and Experience:

• A bachelor’s degree

• Minimum of 4 years of relevant experience

• Willingness to work with global partners which may result in adjusted work schedule

• Ability to build trust across borders

• Experience working globally; understanding that regions have unique needs

• Project Management Professional (PMP) Certification would be a plus

• Medical Device experience would be a plus

• Capital equipment service repair experience would be an advantage

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here