Business Process Engineer

Job Description

Ingram Content Group (ICG) is currently seeking a Business Process Engineer, to join our team in LaVergne, TN (Greater Nashville area). This person analyzes, optimizes, and streamlines business processes to enhance operational efficiency and effectiveness. Supports the development of process mastery within the organization aimed at improving KPIs for efficiency, reliability, and quality. Identifies areas of quality improvement driving controllable, scalable changes. Effectively articulates necessary actions to stakeholders through data-driven analytics and effective communication to drive results. This position is hybrid and requires a minimum of 4 days at our corporate offices.

Want to help explore and build new ways to deliver content to the world? 

Ingram connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! 

The ideal candidate will have the following minimum qualifications:

• Bachelor’s Degree in Business Administration, Engineering or relevant field OR year for year directly related experience
• 5 years’ business process engineering experience
• 2 years’ experience managing organizational change and/or project management

We have a preference for:

• Business process mapping and modeling techniques
• Project management skills
• Relationship building skills.
• Effective written and oral communication skills
• Excellent analytical skills
• Ability to Journey Map and create Visual Workflows
• Time management and prioritization skills
• Problem solving skills.
• Detail oriented with organizational skills.
• Technical understanding
• Understands and negotiates needs and expectations of multiple stakeholders.
• Ability to be flexible/multi-task based on workflow demands.

The Business Process key responsibilities are:

• Conducts thorough analyses of existing business processes within the various parts of the organization to identify inefficiencies and areas for improvement, deep diving operational opportunities for scalable and effective solutions.
• Analyzes various site and process performance against relevant business objectives and establish recommended actions to improve.
• Identifies strategies to optimize workflows, reduce costs, improve operations, and improve service quality.
• Creates and maintains gap analysis detail reporting and creates and maintain reporting decks to articulate and communicate process improvements and strategies.
• Provides improvements and enhancement recommendations to leadership and work with leadership to identify appropriate solutions.
• Designs and assists in the delivery of initiatives across the business. Manage process improvements projects from inception to completion, ensuring timely delivery and adherence to project goals.
• Works closely with cross-functional teams, including Ops Integration, Warehouse Ops, IT, Shipping, and Transportation to evaluate processes, identify opportunities and implement changes.
• Monitors the impacts of process changes and provide regular reports on progress and outcomes to stakeholders.
• Creates detailed process documentation as necessary, including flowcharts and process maps when required.
• Designs future state processes in support of continual improvement and transformation in operational efficiency.
• Provides training and support to business units during process transitions.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish