Operational Excellence Lead

Posted 10 Days Ago
Be an Early Applicant
Hiring Remotely in US
Remote
79K-105K Annually
Senior level
Fintech • Payments
The Role
The Operational Excellence Lead will optimize operations in Global Risk Operations, leverage automation and AI, lead complex projects, mentor junior analysts, and collaborate with stakeholders.
Summary Generated by Built In

About the Team/Role

This role will play a vital role in driving operational process optimization and efficiency within Global Risk Operations, with an increasing focus on leveraging automation and AI solutions. This role will collaborate with stakeholders and business intelligence analysts to identify areas for improvement, streamline operations, and implement innovative solutions that enable scalability and productivity gains. The Operational Excellence Lead is expected to operate with a high degree of autonomy, leading complex projects and mentoring junior analysts.

How You'll Make an Impact

  • Process Mapping and Analysis: Independently lead the documentation and mapping of complex, cross-functional processes, utilizing advanced tools and methodologies. Conduct in-depth analysis to understand current state operations, streamline operational workflows and identify operational efficiencies.  

  • Data Gathering and Analysis: Collaborate with business intelligence analysts to interpret complex data sets, translate them into actionable insights, and support operational process improvement.  

  • Solution Design: Design and implement operational process improvement solutions that leverage automation, AI, and other emerging technologies. Lead cross-functional teams in the development and execution of complex projects.

  • Implementation and Change Management: Develop and execute comprehensive change management plans within Risk Operations teams to ensure seamless adoption of new processes and technologies. Provide expert guidance and support to stakeholders throughout the implementation process.

  • Documentation: Develop and maintain detailed process documentation, including process maps, standard operating procedures, and training materials, ensuring alignment with industry best practices and regulatory requirements

  • Mentorship and Leadership: Mentor and coach junior analysts, sharing knowledge and expertise to enhance their skills and capabilities. Lead by example, demonstrating a commitment to continuous learning and professional development.

Who will you work with?  

  • Internal Stakeholders: This role will work extensively within Global Risk Operations and periodically interface with Technology, Product, Compliance and Finance. Strong communication and interpersonal skills are essential to build relationships and gain cooperation. You will often take a leadership role in cross functional projects, coordinating efforts across teams.

  • Business Intelligence Analysts: Partner closely with the business intelligence analyst team to understand data analysis and its implications for operational process improvement. You will be expected to guide and influence the direction of data analysis projects to align with strategic process improvement goals.

  • External Partners: May occasionally interact with external vendors and consultants to gather information or support implementation efforts.

Experience you'll bring

  • Bachelor's degree in Business Administration, Information Systems, or a related field.

  • 5+ years of experience in a Business Process Analyst or similar role, with demonstrated success in process improvement projects.

  • Strong business acumen and understanding of operational business process management principles.

  • Extensive experience with business process analysis, requirements development, change management activities, and stakeholder engagement

  • Deep understanding of technical concepts and the ability to effectively communicate with technical and non-technical stakeholders.

  • Ability to interpret and leverage data analysis findings to drive process improvement.

  • Exceptional critical thinking and problem-solving abilities, with a focus on identifying and addressing root causes of inefficiencies.

  • Proficiency in process mapping tools (e.g., Visio, Lucidchart).

  • Excellent communication and presentation skills, both written and verbal.

  • Ability to work independently and as part of a team.

  • Adaptability and a willingness to learn new technologies and methodologies.

  • Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes.

  • Ability to deliver high quality products using Google Suite.

  • Organized, analytical and conceptual thinking

  • Strong leadership skills, with the ability to inspire and motivate teams to achieve common goals.

  • Detail oriented

  • Effective time management and prioritization skills

  • Ability to make quick and accurate decisions

  • Build effective and trustful relationships

Preferred Qualifications

  • Certifications: Lean Six Sigma Green Belt or Black Belt certification is a plus.

  • Industry Experience: Experience in the relevant industry is beneficial.

  • Technical Skills: Familiarity with project management tools and a basic understanding of AI concepts and their potential business applications.

  • Ability to effectively and calmly operate within a complex and changing environment.

  • Experience with the identification and execution of process improvement initiatives, using process improvement methodologies

  • Knowledge of WEX systems and business processes.

 

    The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $79,000.00 - $105,000.00

    Top Skills

    AI
    Automation
    Google Suite
    Process Mapping Tools
    Project Management Tools
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    The Company
    HQ: Portland, ME
    4,900 Employees
    On-site Workplace

    What We Do

    We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.

    Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.

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