Business Operations Manager

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings.

This role is eligible for our hybrid work model: Two days in-office.

The Business Operations Manager will report directly to the Director of Enterprise Security and ensure that the Booking Holdings Group Security Office functions effectively and efficiently. This role is crucial in delivering what brand security teams expect from the central security function, overseeing budget setting and review processes, and collaborating with key team members involved in procurement and architecture.

The Business Operations Manager will drive end-to-end programs in the security space, including recurring annual activities, tooling implementation, and metrics gathering. Additionally, they are responsible for organizing virtual and in-person gatherings with Booking Holdings brands security teams and other key stakeholders, ensuring smooth coordination and communication across different groups.

To thrive in this position, the candidate must be highly organized, experienced in project management, and passionate about ongoing process improvement through leveraging technology. A basic understanding of Information Security, Privacy, and Risk Management concepts is essential for successful collaboration with Subject Matter Experts and driving security programs to completion. Effective communication skills, particularly in group settings with senior leaders such as brand CISOs, are critical for success. 
 

In this role you will get to:

• Drive programs to completion by defining and communicating detailed roadmaps for execution and establishing clear metrics, such as KPIs, for success.

• Effectively communicate progress to stakeholders during program execution and escalate issues when necessary to ensure timely resolution.

• Perform analyses on end-to-end processes and activities within the security domain, recommend optimizations, and design processes to close identified gaps in the Booking Holdings Group Security Office.

• Organize key activities, such as CISO summits and CISO operating committee calls, to connect security teams across brands, ensuring that agendas are relevant, participants are correctly identified, and logistics are appropriately managed.

• Establish and maintain communication channels with all relevant stakeholders, including CISOs, GIA, BHI R&C, and others.

• Own the budget management process for BHI Security, ensuring effective governance, collaborating with support functions like FPA and Procurement, and driving process improvements while producing actionable reporting.

What you have:

• Bachelor’s degree required as well as over 5 years of experience managing budgets and operations in a federated environment, with strong project management skills; PMP certification preferred.

• Foundational knowledge of Information Security, Privacy and/or Risk Management. 

• Familiarity with security industry standard frameworks, including NIST CSF.

• Budget management expertise preferred.

• Effective communication in large groups; strong influencing skills across brands; strong written communication skills.

• Solid understanding of the department and able to connect the dots towards the wider business.

• Able to identify gaps and issues within multiple processes and able to propose proper solutions.

• Demonstrated ability with time management skills with ability to handle multiple priorities.

• Highly motivated and committed, with a strong focus on work quality and attention to detail.

Our Commitment to Diversity 

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

There are a variety of job related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $135,000-$165,000.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here. In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more! 

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. M/F/V/D/S

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