At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Business Operations Manager you will enable the Line of Business to make smarter, more strategic, and more informed decisions. Through leading the ongoing Business Operations activity, generating insights from business data, and partnering with multiple stakeholders across NICE, the Business Operations team drives operational processes to ensure that the Line of Business achieves its financial targets and KPIs.
This is an opportunity to be part of the WEM line of business, home to one of NICE's most matured and strategic Cloud and on-prem solutions for contact centers.
How will you make an impact?
- Support product leaders with strategic thinking, GTM refinement, drive complex processes and maximize business potential
- Own business data analysis on a regular basis, generating valuable business insights and enabling data-driven decision-making at executive levels
- Lead Business Operations activities, working closely with multiple stakeholders within the line of business and across NICE (presales, sales, finance, product management, services etc.)
- Drive key business processes across the line of business (strategy process, Quarterly Business Reviews, Operational Plans, budget etc.)
How will you make an impact?
- 4-5 years of experience in managing complex, analytical business-oriented activities, preferably from a top-tier Consulting firm / Software / SaaS company
- BS in Computer Science/Engineering/Industrial Engineering/Mathematics/Economics or related degree
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Self-learning, Team player and strong interpersonal skills
- Excellent communication skills in English
- High level in Excel and Power point
- Experience with BI tools (Power BI/Tableau/Qlik/Looker) - advantage
- Hands-on experience with AI tools (ChatGPT/CoPilot/Others) – advantage
What’s in it for you?
Join an ever-growing, market-disrupting global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 6217
Reporting into: Vice President, Head of Product Line
Role Type: IC
#LI-Hybrid
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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