Business Operations Manager @ Midi Health 👩⚕️💻
This job is HOT 🔥
The Business Operations Team at Midi Health uses data and process development to drive business performance and strategic outcomes. We collaborate with Clinical Operations, Marketing, Customer Success, Billing & Insurance, and more to optimize resource utilization and ensure operational excellence.
As a Business Operations Manager, you’ll play a key role in driving critical business outcomes and operational efficiency initiatives. You’ll partner with Product, Engineering, and Data Science to build analytics solutions that enhance decision-making.
Business Impact – Not Just Surviving, but Thriving 📈
In this role, you will:
- Optimize provider utilization to reduce patient wait times and improve scheduling efficiency
- Analyze revenue leakage and implement process improvements to maximize capture
- Build forecasting models to predict demand fluctuations and optimize staffing strategies
- Identify bottlenecks in the virtual care workflow and implement solutions
- Enhance digital patient intake processes to improve conversion rates and reduce no-shows
- Develop performance dashboards tracking key telehealth metrics (appointment fill rates, cancellations, provider utilization, patient satisfaction)
- Design and implement experiments to test new operational approaches
- Automate manual processes to increase operational efficiency
- Collaborate with Product and Engineering to prioritize features that address operational challenges
What You Need to Succeed 🌱
- 4+ years of experience in Operations, Business Analytics, Strategy, Project Management, Data Analysis, Data Science, or Engineering
- Well-versed in Google Sheets/Excel and proficient with SQL
- Experience with analytics and business intelligence tools (e.g., Quicksight, Looker)
- Experience building supply and demand forecasts and utilization management models
- Strong process improvement skills—experience defining processes, building playbooks, and managing change
- Experience with no-code automation tools, AI agents, etc. is a plus
- Ability to translate business needs into operational requirements and KPIs
- Curiosity—you love digging into problems and finding solutions
Bonus Points:
- Startup experience preferred
- Health Tech/Telemedicine Experience
- Proficiency with R/Python
The Interview Process 📚
- Recruiter Screen (30 min)
- Hiring Manager Screen (45 min)
- Technical Assessment/Working Session (1 hour)
- Final Team Interviews (3 hours)
The application window closes on 3/21/2025.While You Wait...
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Top Skills
What We Do
Meet Midi: The only virtual care platform focused on female midlife health. Our care is designed by world class experts in perimenopause, menopause, and more. Everything we do serves our mission—to help women feel strong and healthy through a critical chapter of their lives and careers.
We take a holistic approach to improve the symptoms of midlife hormone change, based on every woman’s health history, lifestyle, and genetics. Our customized Care Plans include:
- Prescription hormonal and non-hormonal medications (including HRT)
- Lifestyle coaching and wellness therapies
- Supplements and botanicals
- Specialized care paths for cancer survivors and those at risk
Midi visits and prescriptions are covered by most PPO insurance plans. We also integrate with employers and the entire benefits ecosystem to offer a fully-reimbursed medical program, because we believe great care should be accessible AND affordable.
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