Business Operations Manager

Posted 3 Days Ago
Hiring Remotely in USA
Remote
Mid level
Healthtech
The Role
As a Business Operations Manager, you will optimize provider utilization, analyze revenue leakage, build forecasting models, and implement process improvements for operational efficiency. Collaborating with various teams, you will enhance decision-making through analytics solutions and develop performance dashboards to track telehealth metrics.
Summary Generated by Built In

Business Operations Manager @ Midi Health 👩‍⚕️💻

This job is HOT 🔥

The Business Operations Team at Midi Health uses data and process development to drive business performance and strategic outcomes. We collaborate with Clinical Operations, Marketing, Customer Success, Billing & Insurance, and more to optimize resource utilization and ensure operational excellence.

As a Business Operations Manager, you’ll play a key role in driving critical business outcomes and operational efficiency initiatives. You’ll partner with Product, Engineering, and Data Science to build analytics solutions that enhance decision-making.

Business Impact – Not Just Surviving, but Thriving 📈

In this role, you will:

  • Optimize provider utilization to reduce patient wait times and improve scheduling efficiency
  • Analyze revenue leakage and implement process improvements to maximize capture
  • Build forecasting models to predict demand fluctuations and optimize staffing strategies
  • Identify bottlenecks in the virtual care workflow and implement solutions
  • Enhance digital patient intake processes to improve conversion rates and reduce no-shows
  • Develop performance dashboards tracking key telehealth metrics (appointment fill rates, cancellations, provider utilization, patient satisfaction)
  • Design and implement experiments to test new operational approaches
  • Automate manual processes to increase operational efficiency
  • Collaborate with Product and Engineering to prioritize features that address operational challenges

What You Need to Succeed 🌱

  • 4+ years of experience in Operations, Business Analytics, Strategy, Project Management, Data Analysis, Data Science, or Engineering
  • Well-versed in Google Sheets/Excel and proficient with SQL
  • Experience with analytics and business intelligence tools (e.g., Quicksight, Looker)
  • Experience building supply and demand forecasts and utilization management models
  • Strong process improvement skills—experience defining processes, building playbooks, and managing change
  • Experience with no-code automation tools, AI agents, etc. is a plus
  • Ability to translate business needs into operational requirements and KPIs
  • Curiosity—you love digging into problems and finding solutions

Bonus Points:

  • Startup experience preferred
  • Health Tech/Telemedicine Experience
  • Proficiency with R/Python

The Interview Process 📚

  • Recruiter Screen (30 min)
  • Hiring Manager Screen (45 min)
  • Technical Assessment/Working Session (1 hour)
  • Final Team Interviews (3 hours)

The application window closes on 3/21/2025.While You Wait...

Check out why our patients love us 💜
📍 Our patients love us- check out some content here and here 


Top Skills

Excel
Google Sheets
Looker
No-Code Automation Tools
Python
Quicksight
R
SQL
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Menlo Park, CA
39 Employees
On-site Workplace
Year Founded: 2021

What We Do

Meet Midi: The only virtual care platform focused on female midlife health. Our care is designed by world class experts in perimenopause, menopause, and more. Everything we do serves our mission—to help women feel strong and healthy through a critical chapter of their lives and careers.

We take a holistic approach to improve the symptoms of midlife hormone change, based on every woman’s health history, lifestyle, and genetics. Our customized Care Plans include:

- Prescription hormonal and non-hormonal medications (including HRT)
- Lifestyle coaching and wellness therapies
- Supplements and botanicals
- Specialized care paths for cancer survivors and those at risk

Midi visits and prescriptions are covered by most PPO insurance plans. We also integrate with employers and the entire benefits ecosystem to offer a fully-reimbursed medical program, because we believe great care should be accessible AND affordable.

Similar Jobs

SquareWorks Consulting Logo SquareWorks Consulting

Senior Manager of Operations & Business Applications

Artificial Intelligence • Fintech • Payments • Software • Consulting • Financial Services • Automation
Remote
United States
65 Employees
Remote
United States
14622 Employees
164K-205K Annually
Remote
United States
289 Employees

Similar Companies Hiring

Mochi Health Thumbnail
Telehealth • Healthtech
San Francisco, CA
70 Employees
Cencora Thumbnail
Pharmaceutical • Logistics • Healthtech
Conshohocken, PA
46000 Employees
Stepful Thumbnail
Software • Healthtech • Edtech • Artificial Intelligence
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account