Pair Team is on a mission to connect underserved communities to high quality care as a tech-enabled medical group focused on high-risk Medicaid and Duals patients. Their novel whole-person care model - social, clinical, behavioral - is quarterbacked by a multidisciplinary care team across their network of shelters, food pantries, and other community partners leveraging Arc, their proprietary care management platform. Pair Team is one of the largest providers of a high-needs case management benefit in California and on track to build the country's largest clinically-integrated network of community-based organizations. They have demonstrated an ability to engage a hard to reach patient population and address gaps in care, including a 56% reduction in ED visits and a 26% reduction in hospital admissions.
- Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
- TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
- Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
As a Business Operations Manager you’ll report to the Sr. Director of Business Operations and will serve as the analytical backbone to multiple organizations at Pair Team. You’ll be responsible for generating insights, implementing new initiatives, and enabling the organization to achieve Pair Team’s ambitious growth targets.
What You’ll Do
- Collaborate directly with Operations leadership and the Director of BizOps to develop standard processes, dashboards, and reports to enable scale
- Conduct financial and operational analysis to support decision making
- Establish and monitor KPIs to evaluate operational health and identify opportunities for improvement
- Work with a variety of stakeholders in designing, implementing, and monitoring new pilots
- Support the broader Business Operations team in areas such as provider credentialing, deal pursuit, CRM management, and financial reporting
What You’ll Need
- 4+ years of experience working in business operations, consulting, investment banking, or related field
- Strong analytical skills and a proven record of diving deep, unearthing insights, and driving change
- Organized with high attention to detail
- High degree of ownership and self-starter mindset
- Advanced knowledge and experience in Microsoft Excel/Google Sheets
- Experience working with data exploration and visualization tools such as Looker, Tableau, and/or PowerBI
- Experience in healthcare a plus
Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
Because We Value You
- Competitive salary: $120,000 - 140,000 (depending on experience)
- Equity compensation package
- Flexible vacation policy – take the time you need to recharge
- Comprehensive health, vision & dental insurance
- $50 employer contribution to active HSA accounts
- 401k through Guideline
- Life insurance and AD&D
- Work entirely from the comfort of your own home
- Monthly $100 work from home expense stipend
- We provide the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
The talent team will only reach out via email from @pairteam.com email addresses. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to [email protected].
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to [email protected]. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below.
Thank you!
Top Skills
What We Do
Pair Team connects underserved communities to high quality care with their tech-enabled care teams. They partner with safety-net primary care providers and act as extension of the clinical staff to provide comprehensive clinical and mental health care while addressing the many social barriers to achieving a high quality of life such as access to housing, food, or transportation. Their community-led, virtual care model is powered by their intelligent, care delivery platform.
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