Business Operations Manager

Eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

With two years of refining our technology alongside esteemed clients such as Walmart, Lego and Mattel, Eko has earned trust for delivering exceptional product visuals that enhance the e-commerce journey and drive sales.

As we embark on our next phase of expansion, we are seeking a proactive and data-driven Business Operations Manager who thrives in dynamic, "figure-it-out-as-we-go" environments and is eager to grow with us.

As you know, timing is everything. This is your chance to join Eko at a pivotal moment. You'll have the opportunity to make a significant impact on our success, to define, optimize and streamline our business processes across the entire funnel—from marketing operations to sales operations. If you're eager for an adventure and excited about driving transformative change, Eko is the place for you. 

As the Business Operations Manager, you will play a critical role in ensuring operational efficiency, data integrity, and strategic decision-making across the organization. You will be responsible for defining key business KPIs, monitoring performance, and driving cross-functional collaboration between marketing, sales, and other business units. Your expertise in HubSpot and business process optimization will be essential in enabling scalable growth and ensuring smooth execution of our go-to-market strategy.

What you will do:

• Define, track, and optimize key business KPIs across the full funnel (marketing, sales, and revenue operations).
• Develop, document, and refine business processes to improve efficiency and effectiveness across teams.
• Own and maintain HubSpot CRM, ensuring data integrity, enrichment, and automation across the customer lifecycle.
• Identify and address gaps in business processes, ensuring smooth handoffs between teams (Marketing, Sales, and Customer Success).
• Act as the gatekeeper of data integrity, monitoring for missing or inaccurate information and ensuring timely updates.
• Analyze daily and weekly performance metrics to provide actionable insights and recommendations.
• Support leadership in strategic decision-making by providing data-driven reports and dashboards.

• Work closely with the marketing team to optimize lead generation, attribution, and campaign tracking in HubSpot.
• Ensure seamless lead flow from marketing to sales, improving MQL-to-SQL conversion rates.
• Enable cross-functional collaboration between marketing, sales, and customer success to drive revenue growth.

Our Ideal candidate will have:

• 3+ years of experience in Business Operations, Revenue Operations, or a similar role in a fast-paced startup environment.
• Strong expertise in HubSpot CRM- Must
• We are looking for innovative individuals who are keenly aware of new AI tools and technologies and understand their application within a business context. This awareness is considered a critical element for succeeding in this role, especially at Eko, as we continuously strive for cutting-edge solutions.
• Bachelor's degree in Industrial Engineering and Management
• Proven ability to define, track, and analyze business KPIs and implement process improvements.
• Experience working across marketing, sales, and revenue operations, with an understanding of how these functions interact.
• Highly proactive and able to identify and solve operational inefficiencies without waiting for direction.
• Strong analytical skills and experience with reporting
• Excellent communication skills and ability to collaborate cross-functionally with multiple stakeholders.
• Comfortable working in a fast-paced startup environment where priorities can shift quickly.

At Eko, we're hiring people, not just skills. If you possess some of the qualities we're looking for but not all, and still feel you're a great fit, we encourage you to apply. At eko, we believe in a creative approach to everything, no matter what role we’re in. We believe in meaningful choice, both at work and in life, and know our workplace only gets better when people can bring their whole selves to the office. We have offices in NYC, TLV, and an AI-powered Robotic studio in Bentonville. We’re software developers and spray paint artists, poets and producers, fantasy sports fans and financial whizzes, chess-heads and UXperts, pop culture nerds and product managers, data wizards and yoga instructors. We’re passionate about art, entertainment, technology and everything in between. It’s our unique mix of talents and passions that puts us at the forefront of interactive video. We have as many stories as we do people, and we can’t wait to hear yours.

Benefits: 

• Stock option plan
• Hybrid model
• Dog friendly
• Fitness training