Business Operations Manager

About the company

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watch  informative video.

Role Overview:
The Business Operations Manager will be responsible for overseeing and optimizing daily operations, ensuring efficient workflows, and supporting the strategic objectives of the organization. This role is integral to driving growth, improving operational efficiency, and maintaining high standards across all business processes.

Key Responsibilities:

1. Operational Management:
• Oversee daily operations to ensure smooth and efficient workflows.
• Develop, implement, and refine standard operating procedures (SOPs) for various business functions.
• Identify inefficiencies in processes and recommend solutions to improve performance and reduce costs.
2. Strategic Planning:
• Collaborate with the leadership team to set business goals and develop operational strategies to achieve them.
• Provide data-driven insights to guide decision-making and improve overall business performance.
3. Team Leadership and Development:
• Supervise and mentor team members to foster a high-performance culture.
• Define clear roles and responsibilities within the team and ensure accountability.
• Lead recruitment, onboarding, and training efforts to build a competent and motivated workforce.
4. Financial Oversight:
• Monitor budgets, expenditures, and financial performance to ensure alignment with business objectives.
• Collaborate with the finance team to prepare forecasts, reports, and analyses to support decision-making.
5. Project Management:
• Plan, execute, and manage special projects and initiatives, ensuring timely delivery and quality outcomes.
• Coordinate cross-functional teams to achieve project goals.
6. Relationship Management:
• Build and maintain strong relationships with clients, partners, and vendors to support business growth and operations.
• Act as a point of escalation for operational issues, ensuring swift resolution and stakeholder satisfaction.
7. Compliance and Risk Management:
• Ensure compliance with relevant regulations, industry standards, and company policies.
• Identify and mitigate potential risks to the business.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Management, or a related field (MBA is a plus).
• Minimum of 5 years of experience in operations management or a similar role.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in using productivity and project management tools (e.g., MS Office, Asana, Trello).
• Strong financial acumen and understanding of budgeting and forecasting.
• Exceptional communication and interpersonal skills.
• Ability to adapt to a fast-paced, dynamic work environment.

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development