At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!
The mission of the Business Operations team is to create strategic clarity and alignment to accelerate Instawork’s growth. Work will cover the following three areas:
Strategic planning & goal-setting: Define and track essential KPIs and metrics for the GTM team to gain a comprehensive understanding of our go-to-market performance. Stay informed about key trends and conduct analyses to uncover new insights that support strategic decision-making.
Execution of data-driven initiatives: Leverage strong SQL expertise to address critical questions about our market and growth opportunities. Lead complex, SQL-driven projects that enhance our operational efficiency and scalability. Spearhead the development of new initiatives from the ground up, using analytical insights to guide projects that lack clear ownership.
Ownership of reporting and analytics. Create and distribute regular reports and dashboards to key stakeholders, ensuring data accuracy and integrity. Leverage advanced analytics techniques to interpret data, identify trends, and provide actionable insights to drive business growth and improvement.
As a Revenue Operations and Analytics Associate, your role will range from conducting research that identifies and evaluates key strategic trends in the industry to developing a single point of view on how we operate the business. This will require both driving data-informed decisions and leading in the execution upon them across both the sales and operations. The insights that you uncover and the recommendations that you will propose will range from strategic to tactical, ultimately influencing how Instawork executes every day and invests in growth across the organization. This role will report to the Senior Manager of Business Operations, and will partner closely with various stakeholders including but not limited to Sales and Account Management.
What You'll Do:
- Define and track essential KPIs and metrics for the go-to-market (GTM) team
- Utilize strong analytical skills to address key business questions and uncover growth opportunities
- Support customer reporting needs for key stakeholders, ensuring data accuracy and integrity
- Use advanced analytics techniques to interpret data, identify trends, and provide actionable insights to drive business growth and improvement
- Partner closely with internal stakeholders groups to execute strategic initiatives
- Uncover insights and propose recommendations that range from strategic to tactical, ultimately influencing Instawork's execution and growth strategies
What We're Looking For:
- 3+ years experience in business operations / strategy & operations, management consulting, investment banking, and/or technology
- Strong data and analytics skills, including fluency in Excel / Google Sheets, SQL, and BI / data visualization tools
- Strong cross-functional and executive communication skills, including a proven ability to influence without authority and build strong working relationships with business partners
- Entrepreneurial self-starter that thrives in a fast-moving environment and are capable of independently seeking information, marshaling resources, and delivering results without waiting for direction
- Strategic thinker who is able to zoom out to the big picture while also understanding the nitty-gritty of execution, set key business goals and milestones, and then work relentlessly to realize that strategy
For IL-based applicants:
- The base salary for this position is $100,000 - $120,000
- This position is eligible for equity in the form of stock options
- This position is eligible for Instawork benefits, including:
- Variety of medical, dental, and vision plans with coverage beginning on the date of hire
- Flexible paid time off
- At least 8 paid company holidays annually
- Home office stipend
- Phone stipend
- Commuter stipend
- Supplemental pay on qualified leaves
- Employee health savings accounts (HSA) contribution
- Flexible spending plans
- 401K plan
- Perkspot - discount program through Lumity
A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
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About Instawork
Founded in 2015, Instawork is the leading flexible work app for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than five million workers, filling a critical role in local economies. Instawork has been featured on CBS News, the Wall Street Journal, The Washington Post, Associated Press, and more. In 2022, Instawork was ranked among the country’s top 10% of fastest-growing companies by Inc. 5000 and was included in the Forbes Next Billion Dollar Startup list. Instawork was also named the 2022 ACE Award recipient for “Best Innovation” and one of the “Best Business Apps” by Business Insider. Instawork helps businesses in the food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 markets across the U.S. and Canada.
For more information visit www.instawork.com
We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply.
To learn more about our company values, please visit: https://info.instawork.com/about
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Top Skills
What We Do
Our digital marketplace connects thousands of businesses and more than six million workers, actively working to help bridge the labor demand/supply gap. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent roles in more than 40 U.S. markets.
We have been fortunate to be funded by world-class investors in Silicon Valley including: Benchmark (Bill Gurley), Y Combinator, Spark Capital, Google Ventures, Greylock Capital, Four Rivers Group, Craft Ventures, and many more. Leveraging our accelerated growth, we will continue to expand throughout the U.S. and globally in order to revolutionize the labor market.
Instawork recently raised $60 million in Series D financing, bringing a total funding to over $160 million. The new funding round allows Instawork to accelerate investment in its AI-powered mobile app and platform that connects over 6 million skilled hourly workers with tens of thousands of businesses.
Our values help us craft impactful products and be extraordinary colleagues to each other:
Empathy, Trust, and Candor
Being empathetic helps build trust in our community and company, and fosters successful decision-making.
Always Be Learning
We learn eagerly, from different teams within and outside the company. Respectful debate makes our company stronger.
Act Like an Owner
We have a strong ownership mentality. Every person on the team has the potential to make a huge impact.
Bias for Action
We practice high-velocity decision-making, despite encountering ambiguity frequently.
Why Work With Us
Our team is composed of talented individuals who are passionate about our mission, continuously learning from one another and encouraging each other to achieve their full potential. We believe that failure is not a setback, but an opportunity to learn and apply those lessons toward future growth. We also make sure to have some fun along the way.
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