Program Manager, Trader Engagement

Posted 7 Hours Ago
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Chicago, IL
Senior level
Fintech • Financial Services
Building better futures for all traders
The Role
The Business Manager, Trader Engagement will develop and deliver new experiences to traders, ensuring quality across engagement products. Responsibilities include acting as a business manager, partnering with marketing, supporting user journey development, monitoring KPIs, and collaborating for a seamless user experience.
Summary Generated by Built In

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.  

Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last 5 years alone, our user base has grown by 400% to over 2 million users and we have become the number one rated futures brokerage worldwide. 

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.  

So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. 

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.  

What you’ll do:

The Program Manager, Trader Engagement will be at the forefront of developing and delivering new experiences to traders. You’ll be a key contributor in not only bringing new products to market, but ensuring consistent, quality experiences across our engagement product suite. You will apply your personal and/or professional experiences with trading products to develop innovative solutions and experiences in areas such as trader education, challenges and competitions. The ideal candidate enjoys balancing big picture, strategic thinking and deep-diving into the weeds.

In this role you will:

  • Act as program manager for trader engagement products driving internal collaboration to ensure effective execution and continuous improvement
  • Partner with marketing to generate awareness of engagement-focused products among target audiences including ideation and messaging for acquisition campaigns
  • Support user journey development with product and marketing teams to create an effective lifecycle path for new users acquired through engagement products  
  • Monitor and report out on core KPIs including acquisition of new users through trader engagement products and their adoption of additional products and services
  • Collaborate with product team to ensure a positive and seamless user experience based on quantitative and qualitative data

What you’ll need:

  • Experience: 5-7 years in a product management, program management, product marketing or business management role, experience in the gaming industry a plus
  • Education: Bachelor’s degree in Business, Marketing, or a related field. Advanced degrees or certifications (e.g., CFA, PMP) are a plus. 
  • Skills: Strong project management, analytical, and strategic planning skills. Critical thinker with strong problem-solving and research proficiencies. Proven ability to work cross-functionally and manage multiple priorities effectively. 

Bonus Points for:

  • Hands-on experience with futures trading highly preferred 

Our Core Benefits Include:

  • Hybrid Schedule with Extra Remote Flexibility (Totalling over 55% remote time)
  • Generous PTO
  • 7 Paid Holidays Annually + 5 Conditional Holidays Annually
  • 1 Service Day Annually
  • 401k with 3.5% Company Match
  • Health, Vision, Dental Coverage
  • Life and Disability Insurance Covered 100% by NinjaTrader
  • Flexible Spending Accounts for Transit and Parking
  • Gym Membership

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

What the Team is Saying

Katie
Ryan
Matt
Paula
Melissa
Billy
Markus
Andrew
Maria
Wade
Emma
The Company
HQ: Chicago, IL
300 Employees
Hybrid Workplace
Year Founded: 2003

What We Do

More than 1.8 million futures traders trust NinjaTrader's award-winning software and brokerage services to help them trade smarter. Since 2003, we've been building better futures for all traders by making futures trading more accessible, scalable, and user-friendly.

As a bold, innovative thought leader in the trading space, we build products and services that empower active futures traders to easily analyze and react to data from the world's leading financial markets. Veteran and new futures traders alike look to us for our always-on support, daily free education and analysis, access to developer apps, and much more.

We believe in the power of innovation to drive futures trading forward. Together, we continue to redefine what's possible in trading, advocate for our customers, and provide the best tools, support, and experiences to the fast-growing retail futures trading community.

Located in Chicago, our entrepreneurial, employee-centric culture is inspiring, innovative, and inviting. We're committed to diversity, equity, and inclusivity, so our team members feel at ease to be themselves and empowered to deliver the work they do best.

Why Work With Us

Our team members are our #1 asset and the signature ingredient to our success. When you join NinjaTrader, you become part of an innovative, forward-looking community that encourages creativity, collaboration and camaraderie to deliver the best futures trading experience possible to our more than 1.8 million users. See why better futures start here.

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NinjaTrader Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQChicago, IL
With river views and all the hotspots of River North and the Loop minutes away, 222 North LaSalle is positioned in the most vibrant part of downtown, right at the corner of LaSalle and Wacker. Amenities include onsite parking, gym, coffee house, employee events, and restaurants.

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