Strategic Business Associate

Why this role matters:

Take on a pivotal role at the forefront of “outside-in” innovation, where you’ll shape the future of the Network API ecosystem. As a Business Development Specialist in the Strategic Business Development team, you will help to identify and unlock new use cases and opportunities with leading customers and partners, driving transformative solutions as we look to establish the network API space. Leveraging your consultative acumen and exceptional communication skills, you’ll empower customers to embrace innovative products and realize tangible value.

This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation.

The Innovation Office at Vonage is tasked to:

1. Drive the company's business innovation efforts, through solid strategic analysis, superior tactical planning and firm execution, including operating and business model innovation.
2. Establish industry-leading ecosystem to accelerate innovation, involving customers, developers, service providers and other partners.
3. Obsess over customer success and engage with prioritized customers to identify opportunities to accelerate their ability to improve operational efficiencies, improve their CX, and/or grow their business.
4. Offer end-to-end solutions to customers leveraging Ericsson’s deep knowledge of mobile networks and Vonage’s deep expertise in API offerings.
5. Cultivate and leverage critical strategic partnerships and alliances to accelerate demand generation for network APIs.  
6. Establish industry-defining developer experience and engagement. 
7. Establish Vonage as a thought leader in leveraging network APIs to uniquely enable the digital transformation of industries and the public sector.

Your key responsibilities:

• Support production of pitch material targeting lead customers and partners to maximize end-to-end value creation for both operators and enterprises.
• Help to structure and produce material to facilitate discussions with the customer (e.g., potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement).
• Carry out data gathering and interviews with the customer to support design of solution concepts and its key attributes; and articulate and illustrate customer / developer success.
• Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility.
• Support engagements with product teams, solution engineers, and technical subject matter experts to conduct a thorough technical feasibility assessment.
• Support engagements with existing and new partners to address any capability gaps to bring idea / solution to fruition.
• Assist in analyzing commercial and GTM flows to drive triple-win scenarios for Vonage, partners, and customers.
• Conduct analysis to help develop new innovative business / commercial models that drives value-based pricing for maximum value creation.
• Act as business consultants from initiation through industrialization stages.
• Prepare detailed handover material for the BUs.

What you'll bring

• Business and Commercial Acumen: Excellent problem-solving skills including problem structuring, solutioning, and making recommendations.
• Analytical skills: Solid analytic ability including structuring and maintaining financial models and performing advanced Excel analysis.
• Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation.
• Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results.
• Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions.
• Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth.

Lastly, a nice to have would be familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers - but any experience in the CPaaS / Communication API space would also be hugely advantageous.#LI-HB