Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Business Development Representative
Department & Team: APAC Demand Generation
Location: Manila (Flexible)
As a Business Development Representative, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads, initiating conversations, creating opportunities, and paving the way for successful sales conversions. Your focus will be on nurturing relationships and connecting with prospects, ultimately contributing to our revenue growth in the Philippine's market.
Summary:
Join our dynamic team as a BDR and play a pivotal role in expanding our market presence and driving revenue growth. As a BDR, you'll lead the charge in identifying and nurturing leads, collaborating with our sales team, and making a lasting impact on our success.
Key Responsibilities:
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Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them
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Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.
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Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.
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Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers.
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Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement.
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Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.
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Maintaining and expanding your database of prospects
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Update SFDC to reflect current lead status.
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Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.; always ask for referrals.
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Creates opportunities in CRM system & assigns appropriate sales team based on BANT criteria.
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Assigns and uses Lead Nurturing processes on ICP accounts not yet ready to buy.
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Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.
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Collaborate with our sales team to ensure seamless lead handoff and follow-up.
Minimum Requirements:
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Outbound prospecting/inside sales experience preferably within IT / Cloud solutions
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Over 2 years of experience in this field.
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Experience working with Salesforce.com or other CRM platforms
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Excellent communication, interpersonal, organizational and telephone skills
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Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
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Ability to analyze business opportunities and read situations well
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Ability to gather and use data to inform decision making and persuade others
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Ability to develop compelling strategies that deliver results with a strong attention to detail
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Experience and deep understanding of front-line business development
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A good technical aptitude and genuinely interested in technology.
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Ability to swiftly learn product solutions as well as general industry knowledge
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Resourceful & ability to adapt quickly to changing environment
#LI-TW1
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
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