Business Consultant Manager

Business Consultant – Travel

PROS is seeking a Business Consultant, reporting to the Director, Professional Services, who plays a crucial role in managing change during the project implementation phase and post-implementation when an airline adopts the PROS system. Their primary responsibility is to guide the transformation of the airline’s Revenue Management (RM) and/or Airline Groups business functions enabled by the PROS system, ensuring the long-term adoption of best practices.

A Day in the Life of the Business Consultant - About the role: 

Sales Process:

• Collaborate with the Customer Success Manager to define appropriate Change Management consulting services for customers during implementation and post-implementation.
• Partner with Sales to present PROS’ change management methodology to prospective customers.

Implementation:

• Understand the current state of the airline and assess its readiness to adopt PROS solutions.
• Identify and effectively communicate adoption barriers to the airline’s change management team, collaboratively planning to mitigate these barriers for a successful go-live with PROS solutions.
• Assess the client’s high-level business needs and lead the creation of documentation for adopting PROS solutions, including workflow diagrams and business use cases.
• Evaluate existing Revenue Management, Pricing, Groups, and Availability Management processes and workflows.
• Identify gaps between current practices and best Pricing and RM business practices, engaging in discussions with customers to align with PROS best practices.
• Document risks, impacts, and mitigation strategies related to any gaps in customer alignment.
• Evaluate the airline team’s ability to capitalize on revenue opportunities using existing tools and systems.
• Review interactions, collaboration, and performance management within the RM team and communication between RM and other airline departments to achieve business goals.
• Identify training needs for RM, Pricing, and Groups staff.
• Recommend steps for resolving problems and driving business transformation within the airline organization.
• Design, maintain, and deliver instructor-led and virtual training for customers, utilizing presentations, demonstrations, videos, live environments, and scenario-based exercises.
• Collaborate with the Solution Architect to ensure the system is configured to support the adoption of PROS solutions and address any implementation issues.

Post Implementation:

• Conduct health checks to assess customer usage of PROS solutions and adherence to best practices.
• Present health check results to senior management at the airline, along with recommendations for improving PROS solution usage and enhancing carriers’ revenue.
• Work internally with the Customer Success Manager (CSM) to propose improvements for PROS solution adoption within the airlines.
• Provide post-implementation consulting services to ensure long-term adoption of PROS solutions.

Required Qualifications – About you:

• 5+ years of experience in Revenue Management, preferably in an airline environment
• Familiarity with airline business processes, including PSS integration, distribution concepts (ticketing, shopping, pricing, merchandising), interline, and codeshare.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Proficient in written and oral English communication, with a track record of presenting complex concepts clearly and precisely.
• Demonstrated ability to establish and maintain strong relationships and influence others to work toward a common vision or goal.
• Proven track record in developing and presenting key value drivers and sales opportunities to executives.

CRITICAL SKILLS:

• Proficient in delivering compelling presentations and demonstrations to prospects, customers, and executives.
• Demonstrated ability to manage a high volume of activities with varying priorities.
• Experienced in creating training content and delivering it effectively. Passionate about teaching Revenue Management. 
• Proven ability to teach complex topics while maintaining professionalism and patience.
• Able to build collaborative relationships and achieve consensus among stakeholders with varying viewpoints.

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.