Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.
Business Associate
Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Business Associate, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!
OPPORTUNITY HAPPENS HERE — REALIZE YOURS
Alongside the best and the brightest, you will regularly:
- Implement and optimize knowledge management systems to reduce AHT by 10%, and collaborate with training teams to develop and maintain a client training library.
- Lead CSAT strategy development, identify customer journey triggers, leverage promoters, and ensure feedback is addressed to close the loop with customers.
- Create and manage operational dashboards, reporting on KPIs, and compile monthly client and executive summary reports for the Call/Claims department.
- Manage Member Solutions client relationships, provide monthly and ad hoc reporting, and oversee client escalations, tracking them in the Escalation Grid.
- Develop and document processes and workflows, ensuring cross-departmental collaboration and compliance, and distribute updated SOPs across relevant teams.
- Serve as lead admin for the Member Solutions tool, assist in client call and claims implementations, and create client-facing implementation artifacts.
ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT
Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Business Associate, these skills are essential for success:
- Abilities: The ability to work in a fast-paced and dynamic environment while being highly motivated and resourceful.
- Experience: Experience in training, quality, or experience in consumer driven healthcare required.
- Education: Bachelor’s degree in Business Management or equivalent education.
- Location: Hybrid; Orlando, FL.
BECAUSE WE CARE, WE OFFER:
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A flexible work environment
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Competitive salaries, paid vacation, and holidays
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Robust professional development programs
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Comprehensive health, wellness, and financial packages
SHARED AMBITION. INSPIRED FUTURE.
At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.
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People First. We pride ourselves in bringing talented people together and treating one another with care.
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Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
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Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
“I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” - Alegeus employee
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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.
We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].
What We Do
Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts (including FSAs, HSAs, HRAs, wellness incentive, dependent care, and commuter accounts), the industry’s most widely-used benefit debit card, and powerful consumer engagement solutions to help consumers optimize their healthcare spending and maximize their healthcare savings.
Over 300 clients - including health insurance plans, third party administrators and financial institutions - leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 30 million members and process more than $9.1 billion in consumer healthcare payments annually.
