Business Analyst

Job Description:

Bridging the gap between business objectives and technology solutions including understanding the business needs, define requirements, and recommend data-driven solutions that improve processes, drive efficiency, and enhance the overall business performance to be aligned with the company’s strategic goals and support decision-making

      Duties & Responsibilities

• Collaborate with business stakeholders to gather, document, and analyze business requirements related to BSS applications, including billing, customer relationship management (CRM), and order management systems
• Analyze current business processes and workflows to identify areas for improvement and optimization within BSS functions.
• Recommend solutions that enhance efficiency, reduce costs, and improve service delivery.
• Work with technical teams to translate business requirements into functional specifications and system design documents.
• Participate in the design and configuration of BSS applications to ensure alignment with business needs
• Conduct data analysis to support decision-making processes, including revenue assurance, customer insights, and performance metrics.
• Develop reports and dashboards to provide visibility into key performance indicators (KPIs) for BSS operations.
• Develop test plans and test cases to ensure that BSS solutions meet specified requirements
• Coordinate user acceptance testing (UAT) and facilitate feedback sessions with end-users to validate system functionality
• Maintain effective communication with stakeholders throughout the project lifecycle, providing updates on progress and addressing any concerns.
• Act as a liaison between business units and technical teams to ensure alignment on project goals.

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