Business Analyst

Job Description:

Business Analyst

Permanent

Hybrid up to 3 days WFH

Dubai

40 hours per week

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

How you’ll help us make health happen:

• Facilitate stakeholder workshops to capture detailed business requirements, translating them into functional specifications for RPA solutions
• Fully and clearly document business processes (AS IS & TO BE) to the granular level of detail that is required for a Blue Prism developer to the extent of how to design the solution for automation.
• Manage the governance process practiced within the organization
• Act as a central point of knowledge and control for business processes, communicating with the developers, subject matter experts (SMEs) and the business process owners to answer any queries that arise during the development and testing of an automated solution
• Work closely with Blue Prism Developers so that they understand the process to and assist with the creation of their solution design, ensuring they deliver a solution that meets the business requirements
• Engage with the relevant senior level of authority within the operations team to capture and ensure sign off is provided for business requirements
• Analyse post-deployment bot performance, work with stakeholders to improve the processes
• Track Post implementation feedback for improvements, plan next phases or scope of work and gather requirements.

Key Skills / Qualifications needed for this role:

• Proven experience as a Business Analyst, preferably in Robotic Process Automation (Blue Prism)
• Experience in business process modelling and reengineering
• Good interpersonal skills, ability to interact with subject matter experts, business process owners and the Blue Prism development team to ensure the automated solution is accurate
• Effective in working with both technical and non-technical stakeholders at all levels
• Be Blue Prism developer certified with experience in capturing requirements, design, development and deploying solutions.
• Proficient in capturing business requirements to consume APIs for robotic solutions.
• Familiar with SQL and database management
• Background in software development and coding in various languages
• Experience of Agile/Waterfall robotic automation rollouts
• Strong written skills, capable of producing clear, detailed and accurate documentation

Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

 If you require information regarding this role in an alternative format, please email: [email protected]

 If you would like more information on the role, or would like to discuss other opportunities suited to your skills and experience, please contact [email protected]

Time Type:

Full time

Job Area:

Locations:

Dubai - OIC