Business Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) /  Description du poste (titre)

• The role is designed for a skilled Business Analyst in the insurance industry to bridge the gap between business needs and technological solutions. The ideal candidate will collaborate with various stakeholders to understand business challenges, define requirements, and translate them into actionable user stories for agile development teams. They will play a crucial role in shaping product vision, ensuring usability, and driving business value through effective problem-solving and communication across business and technical domains. The position requires expertise in insurance products, digital customer journeys, and the ability to adapt to various project methodologies while working in a complex, multi-faceted environment

  RESPONSIBILITIES

1. Requirements Gathering and Analysis:

• Collaborate with Product Owners and different business stakeholders to understand business challenges, identify user needs to deliver the product vision
• Conduct analysis to define forward looking business requirements and assist in defining product roadmap
• Translate business, functional, and technical requirements into user stories and with clear acceptance criteria for development within agile teams
• Supplement business requirements as needed with business process flows, data mapping and gap analysis
• Verify requirements for completeness, consistency, comprehensibility, feasibility and conformity to standards

2. Collaboration and Communication:

• Collaborate with UX and UI teams to ensure the usability needs are met and requirements are reflected appropriately
• Work closely with technical development teams to provide functional inputs for system impact analysis and clarify questions as needed

3. Domain Expertise:

• Knowledgeable in a defined Insurance domain/business area Individual (Wealth and Protection)/ GRS/ GB

4. Market Research:

• Assist in performing market analysis and benchmarking on key business areas to understand gap compared to competition on business focus areas

  COMPETENCIES REQUIRED

Core Competencies:

1. Communication Skills:

•  Ability to speak in business and technology terms, as well as the ability to effectively communicate both internally and externally
•  Excellent communication, collaboration, and inter-personnel skills

2. Problem-Solving and Analytical Skills:

•  Must possess good problem-solving skills for large complicated and broad issues and able to work independently, with keen attention to details
•   Must be able to break problems down, analyze data, drill into problem statements, ask the right questions to really understand root causes and then solution around issue to drive business value

3. Industry Knowledge:

• Knowledge of insurance products, channels, customer behaviors and technology

4. Adaptability:

• Able to work in a complex environment with a mix of technologies and different levels of IT maturities across multiple business unit
• Ability to work in Waterfall, Hybrid or Agile approaches as per project needs

 GENERAL CRITERIA FOR JOB APPLICATION

Minimum Qualification:

• Experience in IT projects or large organizations acting in the capacity of a Business Analyst
•  Experience in Insurance industry with proven experience as Business, Functional SME or Product Owner or Business Analyst
•  Experience in client digital journey and/or IVR journey and/or advisor digital journey would be required
•  Experience in Agile and Agile Toolsets (JIRA, Confluence) would be an advantage

Job Category:

Project Management - Systems

Posting End Date:

30/03/2025