Business Analyst

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Key Responsibilities:
- Accurately and efficiently elicit, challenge, and document scope, processes, and requirements while bringing change sponsors and stakeholders along the change journey.
- Produce high-quality deliverables, including user stories and functional and non-functional requirements.
- Lead requirements gathering for insurance-related projects, such as policy, claims, billing, and underwriting.
- Analyze current insurance business processes, identify inefficiencies, and suggest improvements to optimize workflows.
- Collaborate closely with stakeholders, including product managers, underwriters, and technical teams, to clarify objectives and define solutions.
- Work closely with development teams to ensure solutions align with business requirements.
- Collaborate with QA teams to validate test cases and lead and participate in User Acceptance Testing (UAT).
- Ensure traceability of requirements and user stories throughout the entire change lifecycle.
- Apply business analysis best practices and provide insights that challenge the business to adopt the right solutions.
- Build relationships and trust with senior stakeholders, understanding their goals and desired outcomes.
- Implement continuous improvements to evolve how we approach Business Analysis and Design.
Required Qualifications:
- Bachelor’s Degree in Business, IT, or a related field; insurance certifications or designations (e.g., CPCU, AINS) are a plus.
- 3+ years of experience operating as a Business Analyst, with experience in the insurance industry (commercial preferred).
- Knowledge of insurance principles, including policy lifecycle, claims processing, billing, and underwriting.
- Proven ability to elicit requirements and deliver high-quality business analysis deliverables.
- Familiarity with insurance software solutions, with Duck Creek preferred.
- Strong facilitation skills for reaching consensus on scope, design, and implementation decisions.
- Knowledge of Jira and data analysis.
- Proficiency with business analysis tools, techniques, and methodologies in various delivery frameworks, including Agile.
- Strong relationship-building skills across diverse teams and stakeholders.
- Outstanding verbal and written communication skills, with the ability to explain complex insurance concepts to non-technical audiences.
- Demonstrated ability to influence scope and design, ensuring alignment with strategic objectives.
- Passion for driving change and delivering value.

- Familiarity with Objectives and Key Results (OKRs).

**This is not available as a fully remote employment. Interested candidates must be willing to work out of our Morristown, NJ office on a hybrid work schedule**

Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coaction’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.

If your application is selected, you will receive an email directly from the Coaction Recruiting Team at [email protected] asking you to contact a member of the Coaction Recruiting Team. Any other method of contact may be fraudulent.