Associate Business Analyst (Remote)

Who We AreJoin a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoWorking with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. Assess and document training needs, communicate existence of new process. Document business processes, training procedures, standard operating procedures, project status, etc. Oversee projects and daily transactions for business departments and/or act as a liaison/strategic partner between First American and vendors, title agents, attorneys, and other FA divisions to define business processes and/or generate, update and create various products and services. When new processes are identified, may drive implementation or hand off to Project Management Team for implementation. Works in partnership with other Business Analysts to gather information and complete assignments.

HOW YOU’LL CONTRIBUTE

• Gathers information and data on business process and procedures.
• Provide direction and feedback to internal partners in support of standard operating procedures, including exception handling.
• Engaged in global team partnership to ensure inbound/outbound functions and processes are correct, timely, and efficient.
• Receives/identifies problem or process, researches alternatives, contributes to presentations, tests to confirm, and participates in implementing solutions for defined business processes.
• Identify daily needs of clients and provide workable solutions in a white-glove manner ensuring quality work through effective communication, work skill, and problem-solving.
• Works with business partners to create documentation of business processes, training procedures, and standard operating procedures.
• Generates standard reports. Reviews and audits information.
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• Typically requires BS degree or equivalent combination of education and experience
• Typically less than one year of directly related experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Excellent written and verbal communication skills
• Excellent customer service skills
• Excellent time-management skills
• Proficient organizational skills
• Experienced MS skill ste; including Visio
• Proficient analytical skills
• Problem solving skills
• Data management skills

This position will be accepting applications on an ongoing basis until the position is filled

Pay Range: $23.82 - $31.77

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.