Business Analyst & Support Analyst

Descrição da empresa

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Descrição do emprego

As a Business Analyst and Support Analyst, you will play a key role in participating in the project's implementation and supporting entities. Reporting to the Product Owner, your responsibilities will include:

• Participate in implementation workshops and gain in-depth solution knowledge.
• Assist in design workshops, configuration, and testing strategy development.
• Support data migration and monitor project deliveries.
• Collaborate on post-Go-live procedures and service catalog definition.
• Maintain project documentation and develop progress dashboards.
• Manage tickets for HR Solutions BAU.
• Provide L1, L2, and L3 support, including incident management and complex issue resolution.
• Conduct weekly stakeholder meetings and produce monitoring dashboards. 

Qualificações

• Experience as a Business Analyst or Support Analyst.
• Expertise in HRIS implementations and Talent Acquisition systems.
• Strong data migration and integration skills.
• Proficiency in MS Office applications.
• iCIMS expertise is a plus.
• English proficiency is mandatory.

Your expertise will drive innovation and support our team. Apply now to make a real impact!