Join us as a Business Analyst
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This is an opportunity for a driven Business Analyst to join us and make a tangible impact on our function
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You’ll have great exposure to a wide network of stakeholders of varying seniority
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It’s a chance to develop your skills and advance your career in this fast paced role
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We're offering this role at associate level
What you'll do
You’ll support the bank to achieve customer advocacy by eliciting and understanding the internal and external technology customer needs, and analysing, refining, synthesising, translating and ensuring they are documented in a form that can be readily understood by all stakeholders.
You’ll also:
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Facilitating discussions between business users, technical teams, and management to ensure everyone is aligned.
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Writing clear and actionable user stories, defining acceptance criteria, and creating detailed use cases that outline the required functionality
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Identifying and documenting gaps between business requirements and current systems, then proposing solutions to bridge those gaps
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Work across teams and stakeholders to capture, validate and document business and system requirements, ensuring they are in line with key strategic principles, and translated from business operations, business objectives, or from external requirements
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Ability to manage and prioritize backlog items, ensuring clear and actionable user stories, epics, and tasks
The skills you'll need
To take on this role, you’ll need an appropriate business analyst certification.
You’ll also need:
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Expertise in setting up and managing the HR service catalog, allowing employees to request services or information
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Understanding when to configure out-of-the-box ServiceNow features versus when to recommend custom development
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Experience with Agile methodologies (Scrum, Kanban) is highly valuable, as ServiceNow projects are often managed in an Agile framework
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Familiarity with Sprint planning, retrospectives, and other Agile ceremonies to ensure the development team is aligned with business goals
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Certification required in ITIL V4
Hours
45
Job Posting Closing Date:
03/03/2025
Top Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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