Business Analyst, Product & Technology

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

About Insureon:

Insureon is the #1 digital agency for small businesses and a pioneer in ecommerce. Our proprietary technology platform enables business owners to easily compare and purchase the insurance they need. We are proud to serve a range of customers from IT consultants and photographers to cleaning businesses and general contractors.

We partner with every major U.S. insurance company, and over the last 10+ years have helped 400,000 small businesses get the right policies and have written $2.5 billion in total premiums. We are licensed in all 50 states and are part of HUB International, the world’s fifth largest insurer. For more information, visit http://www.insureon.com.

The company employs more than 130 people nationally, with its corporate location in the heart of the financial district in the Chicago Loop. However, this position is remote and can be located anywhere in the US. We place a high value on having fun at work, personal and company integrity and teamwork, and we believe our success is truly a team sport. We foster a service mentality inside and outside our company and our fast-paced team is driven by results and is energetic about serving our clients.

Insureon was recently announced as a Winner of the Chicagoland Top Workplaces Award (Chicago Tribune) and recognized as a “Best Place to Work in Insurance” (Business Insurance).

About the Role:

As the Business Analyst (Product & Technology) reporting to the SVP of Technology Strategy & Implementation, you will serve as a critical execution partner for the Product Management team. You will help our team solve complex challenges for both our ecommerce customers and internal teams, delivering an optimal customer experience and internal efficiencies. The work you do will accelerate product development across our organization.

In this role, you will work cross-functionally to drive efficiency, quality, and insights by analyzing and documenting workflows and processes, driving user acceptance testing (UAT), and ensuring business requirements are well-defined, tracked, and executed. This role spans horizontally across our entire product team, enabling you to contribute to initiatives that impact our entire platform.

Your Day to Day:

Data Mapping & Analysis

• Analyze large datasets to distill actionable insights for Product team.

• Own and execute internal data definition and mapping efforts, supporting business needs.

• Collaborate with Engineering and QA teams to validate data accuracy, field mappings, and system behavior.

Workflow Definition & Documentation

• Work closely with subject matter experts to document and analyze workflows, processes, and technical structures.

• Help translate high-level product ideas into structured documentation for Engineering and cross-functional teams in collaboration with Product Management team.

• Standardize and maintain a central repository of workflows, processes, and system interactions.

User Acceptance & Implementation Success

• Develop and execute test cases and UAT scenarios in collaboration with our QA team to ensure business needs are met.

• Coordinate UAT feedback and drive resolution before feature launches.

• Document and track issues and defects, ensuring timely resolution with Engineering teams.

How You'll Make an Impact:

• Ensure high-quality product delivery by proactively identifying workflow gaps, data issues, and process inefficiencies.

• Improve efficiency by standardizing documentation, workflows, and test processes across the team.

• Help distill complex data into clear, actionable insights that enable product roadmap decisions.

Qualifications:

• 5+ years of experience as a Business Analyst or similar role within a Product or Technology team.

• Insurance experience preferred, but not required.

• Possess a process mindset, with the ability to connect the dots between current processes.

• Strong analytical skills with experience in data mapping, process documentation, and workflow analysis.

• Ability to translate complex business and technical requirements into clear, actionable documentation.

• Effective communication skills with experience interviewing internal stakeholders to understand processes and workflows.

• Firsthand experience with UAT planning, test case development, and defect tracking.

• Proficiency in tools such as PowerBI, SQL, Excel, JIRA, Confluence, and process mapping software (Lucidchart, Visio, Miro, etc.).

• Highly organized and detail-oriented, with a proactive problem-solving mindset.

• Comfortable in a cross-functional role, able to manage multiple priorities with a “roll-up-your-sleeves” attitude.

Compensation:

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $80,000-$100,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#SPG

Department Business Operations

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: Associate degree (2-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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