Business Analyst – Processes and Release Management

Key Responsibilities 

• Collect change requests submitted by Business Requesters from different regions (Americas, EMEA and APAC), and ensure every change request has appropriate approvals and supporting documents.  

• Understand Business Requesters’ exact requirements, assign change requests to Workday Team Members (Finance, HCM and Integrations) and tag change requests to monthly releases or off-cycle releases or release exceptions.  

• Follow up with Workday Team Members (Finance, HCM and Integrations) to collect UAT sign-offs and supporting documents for change requests.  

• Coordinate Release Approvers to review and approve changes requests included in monthly releases, off-cycle releases and release exceptions.  

• Create Change Tickets in ServiceNow for monthly releases, off-cycle releases and release exceptions, and attach Business and IT approvals and supporting documents to the tickets.  

• Attend weekly Change Advisory Board (CAB) meetings, present the Change Tickets and supporting documents to CAB for their review and approval, and clarify CAB’s questions (if any) on individual tickets.  

• Post CAB approvals, coordinate Workday Team Members (Finance, HCM and Integrations) to implement changes in Production in terms of the release schedule.  

• For any issues and/or additional change requests raised by Business Requesters during the hypercare period to initial change requests, collaborate with Workday Team Members (Finance, HCM and Integrations) to perform additional testing and obtain additional approvals by Business and IT Approvers.  

• For Workday R1 & R2, will coordinate the different Workday team members (Finance, HCM and Integrations) to implement requests following special release schedules.  

• Create and distribute release schedules and release notes to relevant recipients.  

• Participate in regular team meetings and ad hoc meetings to discuss change requests and confirm the Go(s) or No-Go(s) with relevant stakeholders.  

• Take care of ad hoc task assignments when needed.  

Qualifications: 

• Bachelor’s degree or similar required (Business Administration, Computer Science ….)  

• Writing and speaking English and good communication skills.  

• Flexible time availabilities so as to communicate with users in different regions (Americas, EMEA and APAC) 

• Aptitude to be detail-oriented, well-organized, and accurate.  

• Must demonstrate ownership and accountability while managing timelines. 

• Finance/accounting background and experience preferred.  

• Experience with enterprise software (e.g., ERP, Planning Systems, Consolidation Systems such as Workday, Salesforce) preferred.  

• Experience with ticketing and processes and software related desired (JIRA…) 

Experience:  

Typically, candidates for this role have 4-5 years of experience in finance processes and/or financial systems analysis, with a focus on change control, release management and business & systems processes. 

This job description is intended to provide a general overview of the responsibilities and requirements for a Business Analyst – Processes and Release Management. Specific duties and qualifications may vary depending on the organization and its industry.