Business Analyst - Payments

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

Your team

As a member of our Edinburgh-based team, you will collaborate with Software Engineers and Business Analysts from all around the world building high-quality solutions to support our existing and new clients.

What you will do

We are seeking a skilled and analytical Business Analyst to join our payments team. As a Business Analyst specialising in payments, you will play an important role in helping our organisation to optimise payment processes, analyse and address customer issues and gather new requirements, and ensure compliance with industry regulations. You will work closely with cross-functional teams and to develop solutions to meet market demands.

Following Agile methodologies, you will also work closely with the Product Owner and Software Engineers to design, develop, test, and maintain functionality within the team’s responsibility.

Your day-to-day job will include:

• Evaluating and analysing payment processes to identify areas for improvement and efficiency.
• Collaborating with stakeholders to understand business requirements and translating them into payment solutions, documenting them in our internal tools (JIRA, Confluence, Service Request platform).
• Designing and building functionalities to implement business solutions in Avaloq.
• Remaining updated on payment industry regulations and standards.
• Troubleshooting customer issues and internal requests, managing client interaction during testing phase, taking care of bug fixing and potential change requests, providing help resolving issues and answering questions.
• Collaborating with developers during implementation and testing of new and existing functionality and bugfixes.
• Working with colleagues from different locations and cultures.
• Participating in Agile practices and ceremonies and working according to the Agile principles.

Qualifications

• Strong track record of working in business analysis, ideally in payment industry and Agile environments.
• Good knowledge of payment transaction products (transfers, direct debits, card processing, etc.) with a familiarity with payment industry regulations (e.g., ISO20022, CBPR+, SEPA, PSD2…).
• Excellent logical, analytical, and problem-solving skills with an eagerness to learn and understand the business needs with a detail-oriented approach to impact analysis, troubleshooting and/or co-ordination with other teams.
• Ability to work collaboratively in a distributed team environment, willing to contribute and help other team members to successfully achieve team goals.
• Experience with applications such as JIRA or Confluence is a plus.

It would be a real bonus if you have:

• University Degree in Economics, Business, Finance or a related field with experience and interest in software development or an education in Computer Science/Engineering/Mathematics with an affinity and interest for banking/economics or equivalent education/experience

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.  

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