Business Analyst – Cloud Telephony - CCaaS
Location: Irving Texas - will also consider remote in USA
Employment: Contract through 3/31/2025 with potential extension (no vendors please)
Travel: up to 10% (Texas)
Are you a Business Analyst with a passion for working with Agile/Scrum teams and the business? In this role, you will translate technical requirements into functional requirements and be the liaison between the business and technical teams for the deployment of a NICE CXone, Genesys Cloud, or Amazon Connect implementation. You will ensure that requirements and design are described clearly and don’t leave room for ambiguity. As a Business Analyst at Eventus, you will work closely with the Client Scrum Master, participate in daily standup meetings, or fill-in as needed. You will work closely with Product owners from one or more Scrum teams to help with decisioning, development priorities and configurations of the business needs. You will work closely with the technical team members as well and advocate for stakeholders all the while building trust with the Client.
Qualifications for success:
· 5 or more years of experience working as a Business Analyst in a technical environment
· Knowledge/exposure of CCaaS (Contact Center as a Service) and IVR (Interactive Voice Response)
· NICE CXone experience, Amazon Connect and/or Genesys Cloud experience
· Experience working with Product owners
· Experience working in an Agile environment
· Contact Center cloud telephony design and/or implementation experience
· Amazon Connect experience is a plus
Applicants can expect to make between $100,000. to $120,000. upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.
Benefits
We offer a wide range of benefits to fixed-term employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, and critical illness insurance. A 401(k) plan is available. Employees enjoy PTO and holiday schedule.
We also provide other benefits such as basic life and AD&D Insurance with the option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Tax saving accounts; HSA and FSA are also available on qualifying plans.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
http://eventusgcom/careers
(303) 376-6161
Top Skills
What the Team is Saying
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What We Do
At Eventus Solutions Group, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.
Why Work With Us
At Eventus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.
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Eventus Solutions Group Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid model encompasses a team of remote employees who have access to the office in the Denver metro anytime they like.
