The Information Technology (IT) Administrator is a generalist position devoted to all aspects of system set-up, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as RF scanners, tablets, and smartphones.
- Maintain and troubleshoot devices and systems, hardware, and software
- Document system performance, bugs, debugging, and program requirements
- Follow maintenance protocols to ensure systems are secure and ready for users
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from end users and vendors
- Prioritize and schedule problems. Escalate problems (when required) to the IT Manager and/or appropriate vendor
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution
- Apply diagnostic utilities to aid in troubleshooting
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Test fixes to ensure problem has been adequately resolved
- Perform post-resolution follow-ups to help requests
- Develop help sheets and knowledge base articles for end users
- Perform related duties consistent with the scope and intent of the position
Requirements & Skills:
- Knowledge of basic to intermediate computer hardware
- Knowledge of the Open Systems Interconnection (OSI) Model
- Experience with desktop operating systems including Windows 7, Ubuntu Linux, and Mac OS
- Experience with database systems (SQL, SAP, Oracle)
- Knowledge and experience in application support experience
- Working knowledge of a range of diagnostic utilities
- Exceptional written and oral communication skills
- Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills
- Strong documentation skills
- Solid understanding of the organization’s goals and objectives
- Ability to conduct research into a wide range of computing issues as required
- Ability to absorb and retain information quickly
- Ability to present ideas and user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation and focus
- Experience working in a team-oriented, collaborative environment
- Ability to utilize a telephone
- Ability to reason and answer questions
- Ability to operate various office machines
Top Skills
What We Do
Nexstar Media Group is the largest TV station operator in the country. With the reach of 171 full power television stations in 100 markets addressing nearly 38.9% of US television households, and a diversified, growing digital media operation, Nexstar Media Group offers superior audience engagement across all media devices and local broadcast television’s unrivalled influence on consumers’ purchasing and political decisions.
In 20 years, Nexstar has grown from a single station to the nation’s largest television company. This growth is fueled by an organization-wide commitment to delivering exceptional service to our communities and outstanding results for our advertisers.
From the very beginning, Nexstar has cultivated an organization-wide commitment to providing superior, unique local content that is relevant to each of the communities it serves, while offering local businesses, advertisers and brands the ability to engage and connect with local communities.
