Brand Reputation Specialist

The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Job Title: Brand Reputation Specialist

Location: Costa Rica

Department: Brand Reputation

Employment Type: Full time

Reports to: Adam Pedowits

Job Overview

Amherst is transforming the way real estate is created, owned, financed, and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Our Single-Family Residential strategy has quickly scaled over the last 10 years to own and operate 45,000+ homes in 32 markets across 21 states, while building a vertically integrated real estate investment and operating platform. Across the single-family rental (“SFR”) strategy, Amherst acquires, builds, renovates, leases, finances, manages, and sells 1,500 team members globally and $18.3 billion in assets under management.

Key Responsibilities

Amherst is looking for an effective Team Member to assist in the management of brand reputation. This person will work closely with the Director of Communications, Manager of Brand Reputation, Resident Resolutions, Resident Care, Property Management Teams, as well as across other teams to effectively interact with Residents and Prospective Residents to improve our online presence, brand reputation, customer service, and resident experience.

This position will monitor and engage with our audiences through social media, online reviews, and email, helping to gather resident insights and provide information/feedback to the business units to improve service delivery. This position will report directly to the Manager of Brand Reputation.

Job Requirements

•HS Diploma or equivalent, college degree preferred

•2 years' experience in marketing and/or customer support preferred

•Strong background in escalation management required

•Strong background in collaborating cross-functionally to ensure success

•Excellent written communication skills

•Outstanding knowledge of Facebook, Instagram, LinkedIn, X, TikTok, Threads, and others as needed and online community management

•Experience using reputation or social media management tools like Khoros, Sitejabber, and native social media platforms is a must

•Excellent multitasking skills

•The ability to incorporate changes to your daily routine, quickly and efficiently

Technical and Soft Skills

• Day-to-day management of social media brand channels, including reporting: Facebook, Instagram, LinkedIn, X, TikTok, Threads, and others as needed

• Day-to-day management of review platforms, including reporting: Google, Better Business Bureau, Sitejabber, and others as needed

• Day-to-day management of brand reputation email inquiries: Via Salesforce Queue and Outlook email

• Escalating any issues that arise from social media, reviews, and email

• Owning the escalation process from beginning to end, confirming resolutions and requesting updated reviews, as applicable​

• Special projects as assigned

How to apply

To apply, please visit the official Amherst website, click on the "Careers" section to review the available positions in Costa Rica, or visit the following link: https://www.amherst.com/careers/

​Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.