As a Boutique Director of "Palacio de Hierro, Moliere" you will be the leader and ambassador of our brand, playing a key role in building and developing a high-performing team and ensuring that the boutique meets or exceeds the set objectives.
In this role, you will have full responsibility for the boutique's day-to-day sales and operations, with a focus on establishing a world-class service and sales culture that ensures an exceptional experience for our customers. In addition to possessing strong management skills, you will be a pro-active and a proven leader who will inspire the team and clients on the shop floor by making sure that the key areas under your responsibility are perfectly driven: sales development, buyings, training, merchandising and image, operations, customer experience and team management.
To succeed in this position, we also expect that you balance well between operational tasks and people management. It comes natural to you to lead by example and to create a positive team collaboration.
As a brand ambassador, you also understand how to develop business initiatives in line with the brand vision and strategy. You will, among other tasks be in charge of:
Sales development and KPI management:
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Monitor individual and team performance indicators, providing constant feedback and improvement actions to maximize conversion, number of units per transaction, price per unit, and average basket size.
Operations and visual merchandising:
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Implement visual merchandising guidelines and adapt animations and events to attract local clientele, aligning with the brand's retail strategy and plan.
Team training and development:
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Lead by example, on the sales floor, demonstrating advanced customer service and sales techniques.
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Inspire the team to prioritize building lasting relationships with customers.
Customer-centric culture:
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Foster a work environment where the customer experience is at the center, ensuring an inclusive and quality service.
Profile and Ratings
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Minimum experience of 4 years in the position.
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Empathetic and motivating leader, performance-oriented, with exceptional communication skills.
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Self-taught, independent and with solid professional ethics.
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Passion for luxury, customer experience, and the heritage of Maison CHANEL.
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Proficiency in Spanish and English; French is desirable.
What Motivates You
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The history and heritage of CHANEL.
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Leadership and people development in a fast-paced, dynamic environment.
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Create inclusive and meaningful customer experiences.
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Innovate and take on new challenges to keep the brand constantly growing.
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.
Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.
It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.
At the end of 2019, CHANEL employed more than 28,000 people across the world.
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