Our Customer Service representatives provide support to our customers and process, they solve and address questions about money remittances and mobile top ups made through our portal, website, and application. Solve questions in general and provide general follow up to the applications submitted by the potential clients.
Responsibilities and Duties
- Provide Support to customers
- Stay up to date with systems and products information, changes, and updates. (training and refreshers provided)
- Support existing customers with questions about navigation through our website and application.
- Address and answer questions in general.
- Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationships.
- Follow standard processes and procedures.
- Understand the value of our products and the needs of our retailers and their profiles inside and out
Qualifications
- High School Diploma
- Fluency in Spanish, and English 85% Minimum
- Microsoft Software proficiency
- Customer Service Experience
- Good communication skills (written and spoken)
- Job stability (at previous jobs)
- Patient, helpful, empathetic, good listener & professional
Competitive salary
Bonuses
A great and positive workplace
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
All law benefits(Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
What We Do
We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us.
Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile.
If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.
