Job Summary
The Billing Systems Analyst reports to the Director of Billing Systems and supports property managers on nearly all aspects of utility management, reimbursement/billing programs, and vacant recovery programs.
The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:
- Appreciating the uniqueness of each individual
- Communicating openly and with integrity
- Embracing opportunities
- Doing the right thing at the right time for the right reasons
Duties and Responsibilities
- Provides support, troubleshooting, customer service and evaluations for all utility programs.
- Contacts property management regularly to verify information and ensure its accuracy in reports and to properly support each of the programs and their success.
- Creates reports weekly, monthly and ad hoc for utility programs to help produce optimum results.
- Monitors and reports on utility rates, variances and usage trends as compared to utility budget.
- Manages all residential utility bills on a monthly basis.
- Monitors the performance of utility expenses and utility reimbursement/billing programs for all properties by creating, monitoring, and distributing all utility reports.
- Analyzes issues on a daily and weekly basis to gauge their status and determine where corrections are needed; discovers opportunities within utility programs that may require further evaluation to improve performance.
- Evaluates and suggests changes in accounts payable data and billing processes for utilities.
- Performs high-level calculations, trend analysis, and quality control on all utility programs.
- Performs other related duties as assigned to meet the needs of the business.
Required Qualifications
- Three (3) years of experience in IT, business or customer service and a Bachelor’s degree in Information Technology, Business Administration, or a related field are required, or an equivalent combination of education and experience
Preferred Qualifications
- Experience in the property management industry, billing systems, and/or water submeters (e.g., Inovonics, Aclara/Hexagram, Next Century) preferred
Knowledge, Skills, and Abilities
- Knowledge of billing, utilities, and/or related systems
- Critical thinking, analysis and problem-solving skills
- Computer skills with Microsoft Office applications (Work, Excel, Outlook)
- Skill in communicating clearly and concisely verbally and in writing
- Customer services skills
- Mathematical aptitude and attention to detail
- Skill in managing projects, organization, prioritization, and meeting deadlines
Physical and Environmental Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Do
MAA is a real estate company focused on providing a high-quality apartment living experience to residents across the Southeast, Southwest and Mid-Atlantic regions of the United States. As an active buyer and developer of apartment communities, MAA is currently the largest owner-operator of apartment homes in the country and is an S&P 500 company listed on the New York Stock Exchange. MAA has successfully navigated numerous business cycles, captured significant growth and built an efficient, technology-driven operating platform with an investment portfolio that is uniquely balanced and diversified across markets noted for strong population growth and robust housing-demand dynamics. Currently, MAA owns and operates over 100,000 apartment homes across 16 states and the District of Columbia.
As an employer, we strive to recruit, develop and retain a talented and diverse workforce that mirrors the diversity of our residents and the communities where we do business. We are committed to an inclusive working environment that not only values diversity in ideas and opinions, but also fosters a sense of belonging and connection where associates feel recognized and appreciated regardless of individual differences. Our goal through these efforts is to support and promote inclusive diversity, equal opportunity and fair treatment for all those working at MAA and as a result create more value for all the constituents we serve.
Understanding the unique perspectives of our associates, residents and shareholders is essential to our program and ultimately to our success as a company. We are committed to cultivating conversations and continuously examining all the ways we do business so that we can best deliver on our Mission to provide superior service and value to those whose lives we touch.
