Location: Mexico City, MX About the Department
The Cloudflare Billing specialist team solves complicated billing problems and answers questions via email, chat and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.
What You'll do
You will focus on helping Cloudflare customers with their basic to complex questions about financial, billing, and invoicing issues.
Desirable skills, knowledge and experience
- College degree in Computer Science, Information Technology, Business Administration or related fields
- 2+ years in customer-facing roles, preferably from tech support or customer support
- Ability to work efficiently in a fast-paced environment
- Experience researching and resolving client billing issues
- Strong understanding of modern accounting standards
- Exceptional attention to detail and accuracy
- Excellent communication skills in English, including written, verbal, and interpersonal abilities, effective at all organizational levels.
- Work cross-functionally with accounting and engineering teams
- Basic understanding of technical troubleshooting steps
- Develop and maintain process and training documentation for improving billing procedures
- Strong analytical skills, with an ability to present analysis clearly
Additional skills
- Proficiency in standard billing tools; experience with Stripe is preferred
- Basic understanding of SQL
- Knowledge of technology-based services such as CDN is a plus
- Good understanding of Domain Registration terminology
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
