Billing Support Associate (Remote)

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Billing and Account Receivable Customer Support Associate – Home Health and Hospice (HH)

****This position is a remote position AND requires home health or hospice experience ****

Seeking a rewarding position in the rapidly expanding healthcare and technology solutions space?  Join us at MatrixCare as a Customer Support Specialist

Who we are:
Based just outside of Minneapolis, MN, MatrixCare’s team of employees is thinking, creating and challenging ourselves to better serve our patients and customers.  Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

Why work at MatrixCare?
We have vision. We’re a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before.

We are an exciting and fast paced company looking for individuals who are passionate about technology, who will help drive world class customer support for MatrixCare’s suite of healthcare software solutions.

Who we are looking for:

The Billing Support Associate is the primary point of contact for MatrixCare’s customers.  We are seeking a customer-oriented individual coupled with in depth knowledge of the HH space to provide exceptional service to our clients.

Responsibilities:

• Answer billing and accounts receivable related questions regarding the use of MatrixCare Home Health, and Hospice (HH) solution in a friendly, effective, and efficient manner

• Diagnose and resolve basic and complex customer billing and accounts receivable questions or problems over the telephone or through electronic communication

• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions

• Document new issues, FAQs, and resolutions for a robust knowledge base.

• Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads

• Track and document inbound support requests and ensure proper notation of customer problems and issues

• Work closely with customers to ensure we are providing solutions that meet their needs

• Stay abreast of current technology in products, design changes, and new product offered

About you:

• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand

• Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision

• Looking for someone with a great attitude that is willing to learn and increasingly strive to improve

• Exceptional consultative and communication skills

• Highly organized

Qualifications:

• Bachelor’s degree in finance, business, healthcare technology or a relevant field strongly preferred

• Home health or hospice billing and accounts receivable experience is required

• Must have strong Desktop and Internet skills  

• Must have demonstrated experience solving billing and accounts receivable problems on an innovative home health & hospice software product

• Must have excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner

• Home Health and/or Hospice billing and accounts receivable with MatrixCare is preferred

• Equivalent combination of education and experience will be considered

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EEO Statement 

MatrixCare provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Subject to the absolute discretion of the company, this role may be eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.

Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range for this position is:

Total Base Pay Range

22.61 - 28.25 USD Hourly

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.