Billing Supervisor

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global

POSITION SUMMARY: The Billing Supervisor supervises the billing staff and is responsible for the proper preparation of accurate and timely bills to customers based on service contract terms. The Billing Supervisor is also responsible for the enforcement of standard operating procedures that govern billing workflow and controls as well as ensuring the completion of array of billing functions.
PRINCIPAL RESPONSIBILITIES:

• Coordinates the work of and supervises a team of billing employees, including hiring, training, scheduling, performance management and other related issues. Sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals.
• Reviews department performance results with the local leadership team and makes recommendations accordingly where performance falls short of targets. This may include but is not limited to participation in cross-functional approaches to issue resolution. In so doing, the utilization of independent discretion and judgment as to matters of significance is required.
• Supervises and coordinates the effective and timely preparation of monthly invoices, accurate monthly billing adjustments, and the handling of billing questions and discrepancies. In so doing, the utilization of independent discretion and judgment as to matters of significance is required.
• Develops local billing processes, procedures and policies to ensure compliance with Republic region, area and corporate policies. Ensures that the billing staff follows standard operating procedures, taking the appropriate action when performance does not meet targets and objectives.
• Acts as a resource for others in the approach, research and resolution of complex and/or escalated billing questions and discrepancies. This includes providing direction or interacting with customers to resolve customer billing issues.
• Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedures.
• Ensures that cash receipts are properly processed and posted to customer accounts following standard operating procedures. Directs others or is involved in research where necessary to resolve differences or unidentified payments.
• Acts as a resource for other functions including credit & collections, customer service, and operations to answer questions and provide training and support on billing issues. Ensures the acceptable resolution of billing issues in a timely and effective manner, exercising judgment and discretion as appropriate.
• May calculate and prepare manual billings for non-routine, complex billing arrangements.
• May provide direction to others or be directly involved in gathering and summarizing supplemental billing information to accommodate customer billing requirements.
• Performs other job-related duties as assigned.

QUALIFICATIONS:

• A thorough knowledge and understanding of billing transactions and processes and the ability to determine and implement processes and standards in place to meet performance targets
• Have MS Excel skills at an intermediate level.
• The ability to professionally and cooperatively interact and communicate with the region, area and division leadership team as well as staff and customers to accomplish goals in an effective manner.
• Must be able to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Must be able to effectively coach, mentor and train others to meet performance expectations as described above.
• Ability to effectively manage multiple projects and tasks and meet deadlines.
• Must be able to work through others to accomplish goals and objectives.
• The ability to establish processes and procedures to ensure effective department workflow.
• The ability to track, measure and manage performance is required.
• 3 years of related billing experience at a progressively responsible level, including at least 1 year in which the incumbent supervised others or acted in a lead capacity.

MINIMUM REQUIREMENTS:

• High school diploma or G.E.D.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.