Billing & Collection Specialist

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.
We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you'll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.
Learn more about our culture and values via our Career page .
Job description
We are seeking a detail-oriented and proactive Billing & Collection Specialist to join our Sales Administration team. In this role, you will be responsible for managing the entire billing cycle and ensuring timely payment collection to maintain a healthy cash flow for our organisation.
Responsibilities

• Account Records Management: Maintain and update all finance-related client records, ensuring the client portfolio is always accurate and up-to-date.
• Invoice Generation: Generate and send accurate invoices to customers in a timely manner.
• Accounts Monitoring: Monitor accounts receivable and identify overdue payments.
• Collections Outreach: Contact customers to collect outstanding balances and resolve billing discrepancies.
• Payment Processing: Process incoming payments and update customer accounts accordingly.
• Discrepancy Resolution: Reconcile billing discrepancies and handle customer inquiries professionally.
• Record Maintenance: Maintain detailed records of all billing and collection activities.
• Cross-Department Collaboration: Collaborate with sales, customer service and accounting teams to address billing-related issues.
• Aging Reports: Prepare and analyze accounts receivable aging reports.
• Cash Collection Strategies: Implement strategies to improve cash collection and reduce days sales outstanding (DSO).
• Compliance Assurance: Ensure compliance with financial regulations and company policies.
• Month-End Closing: Assist in month-end closing procedures related to billing and collections.

Qualifications

• You have 2+ years of experience in billing, collection, or accounts receivable.
• You have excellent communication in English and French
• You have a strong command of Microsoft Excel and experience with CRM and ERP solutions.
• You have a strong attention to detail and analytical skills.
• You have a customer-oriented approach with a focus on maintaining positive relationships.
• You have knowledge of relevant laws and regulations governing billing and collections practices.

Life at Akeneo
Culture
Diverse, cross-cultural team.
Office parties, team offsites.
Top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company.
General
Competitive package and complementary health insurance.
Time off
Flexible working hours and hybrid setup (up to 3-4 days per week working from home).
16 weeks paid maternity leave (33 days paid leave if you are the second parent).
Gradual Return to Work program after maternity or adoption leave.
️ Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year.
Health & Wellness
Individual and confidential coaching sessions with a mental health practitioner of your choice.
Massage sessions offered regularly and at a reduced price.
Equipment
Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...
A €500 personal hybrid working allowance to maximize your home office environment.
Professional Development
Participation in in-house events welcoming external guests (ie. Meetups) or industry events
A €1,000 learning budget per employee per year.
Perks & Discounts
Get your Swile lunch card funded at 50% by the company.
Receive a 50% discount on the transportation pass of your choice.
️ Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc.
Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations.
A €45/month Sustainable Transportation Allowance to support eco-friendly commuting options such as public transportation, biking, or carpooling if eligible.
Corporate Responsibility
Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.
Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.
Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself!
Interview process

• Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you'll learn more about the role and about Akeneo.
• Meet your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
• Meet the team! Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders.
• Sign your offer!

At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.
So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay!
Feeling hesitant because you think you're not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don't hesitate to apply anyway, or reach out to us for questions or clarifications!