Billing Adjustment Coordinator

Work Flexibility: Hybrid

Work Flexibility: Hybrid

On Site Location: 571 Silveron Blvd., Flower Mound, TX

Shift: Monday – Friday, 8:00 AM – 5:00 PM, flexible

Summary:

The Billing Adjustments Coordinator is responsible for performing billing adjustments for A/R disputes portfolio management activities to ensure proper disputes resolution, the prompt and effective escalation of unsolved outstanding disputes, and any other processes required to ensure an appropriate maintenance of the assigned disputes portfolio.  This includes support on any ERP change and Stryker’s divisional process change.

During your first 100 days, you will come to the office 75% of the time and 25% from home. Once fully trained, you can increase your work from home time.

What You Will Do:

• Resolve disputes raised by internal and external customers, including price discrepancies, incorrect accounts billed, duplicate charges, and tax errors, ensuring timely credit adjustments when necessary.
• Follow up on disputes requiring additional information or support from internal or external stakeholders to ensure resolution.
• Provide necessary documentation for charges on invoices, such as PO copies, POD, and Bill of Lading, when needed.
• Organize and maintain documentation supporting the dispute resolution process.
• Serve as the first line of contact for dispute resolution from internal and external customers.
• Drive root-cause analysis and resolution of frequent or significant disputes.
• Proactively escalate large dispute issues and collaborate with the Invoice to Cash teams to improve processes.
• Ensure compliance with internal controls and document all processes, escalating changes to the direct supervisor as needed.

What You Need:

Required:

• High School Diploma or equivalent
• 2+ years of experience or equivalent in an accounts receivable role
• Proficiency in Microsoft applications, especially Excel
• Knowledge of accounting practices and procedures.

Preferred:

• B.A. or B.S. in business or related curriculum
• Experience with ERP, Oracle, SAP, and Salesforce

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.