At AMPECO, we are accelerating positive change and transformation toward clean technologies. We enable businesses with innovative software solutions in the e-mobility and energy sector. SaaS companies use our product to manage their EV charging infrastructure, processes, and energy efficiency. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia, and Asia.
Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people eager to give, learn, and grow with us.
About the role
As a B2B Technical Customer Success/Project Manager, you'll be at the forefront of driving technical implementation and success for our clients, combining deep product expertise with project delivery capabilities. You'll serve as the primary point of contact for customers, leading them through successful technical onboarding, integration, and optimisation phases of their journey with our product suite. The role requires you to balance hands-on technical guidance with project management excellence, ensuring our solutions are effectively implemented and aligned with our clients' business objectives.
Read on if you believe you can contribute to our mission of advancing the transformation of the mobility and energy sector with technology and smart software solutions.
Your contribution
- Technical Leadership:
- Develop deep product expertise, serving as an authority on our product suite's features, capabilities, integrations and enterprise-wide deployments
- Provide expert guidance and strategic support to drive optimal product utilisation by customers
- Understand our clients' business models to align product capabilities with customers' long-term business strategies
- Strategic Relationships Management:
- Act as a trusted strategic advisor to customers, driving business value and innovation
- Oversee and optimise customer onboarding processes, continuously contributing to enhance the onboarding experience
- Manage cross-functional collaboration between stakeholders to drive complex implementations and strategic initiatives
- Advisory & Business Impact:
- Establish a systematic approach to gather and analyse customer feedback ensuring requirements are addressed by respective teams
- Provide strategic consultation on market positioning and product value maximisation
- Lead the discovery of expansion opportunities by leveraging understanding of customer challenges and business expansion goals
Must have
- Extensive experience in project management, technical account management, customer success or other customer-facing roles in software companies, particularly in complex SaaS environments
- Demonstrated excellence in building and maintaining strategic client relationships, leading strategic online meetings and training programs
- Advanced technical proficiency with proven ability to master complex software systems and technology stacks
- Demonstrated growth mindset through consistent self-directed learning and a proven ability to acquire new skills as needed
- Superior communication, stakeholder and project management skills
- Exceptional organisational and time management skills
- Fluency in English
Considered an advantage
- Knowledge of and/or interest in the eMobility and electric vehicles industry
- Fluency in French/German/Spanish/Italian or another EU language.
- Experience in writing software specifications, use cases, and documenting customer requirements
What we offer
- Opportunity to join a fast-growing company on the path to become a global industry leader;
- Opportunity to work with amazing, highly experienced people;
- Flexible work hours;
- Bonus day off to celebrate your birthday;
- 5 additional vacation days per year, after your first year with the company;
- Social events and awesome team buildings;
- Medical insurance for you and for your family, with great coverage;
- Monthly shared mobility allowance (covers Spark and GOeGO);
- EV week – you get a company electric car for yourself for a week every 1-2 months.
What We Do
At AMPECO, we believe electric vehicles are a key component of a sustainable future. The switch to electric vehicles requires vast networks of charge points connected to cloud-based software solutions that ensure a seamless charging experience for EV drivers. As a global leader in EV charging management, AMPECO provides businesses with innovative software solutions that allow them to enter the EV charging market and capitalize on new business models. We accelerate positive change and transformation to clean technologies in the mobility and energy sector. AMPECO is a software company that offers a white-label and hardware-agnostic EV charging management platform bundled with white-label EV driver apps. We deliver a globally recognized product and high-quality services to companies who need to manage their EV charging infrastructure, processes, and efficient energy usage. Our cloud-based platform addresses specific EV charging challenges, especially in energy management. AMPECO's API seamlessly integrates with smart meters, building management systems, and renewable energy sources to maximize efficiency. It uses dynamic load management to support priority charging and demand-response events and efficiently distribute the available power to avoid costly grid upgrades. We offer solutions for various businesses that suit all EV charging market segments, including commercial, fleet, and residential. Whether your venture is an entering-the-market Charge Point Operator or Installer, an already established Energy Utility or Oil and Gas company, a scaled business that fully manages its own EV fleet or a Charging Equipment Manufacturer, we have covered you. AMPECO's team of e-mobility experts can help answer all your questions about EV Charging software solutions. Schedule a live demo with us https://bit.ly/3JOjkuJ and discover how our platform helps you: - Achieve operational excellence. - Monetize your network. - Future-proof your business
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