Bilingual Sr. Customer Experience Specialist

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

As a Bilingual Sr. Customer Experience Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families.

This role will require a combination of in office and remote work. 3x per week will be required in Office.

Job Responsibilities:

• Cultivate and maintain strong relationships with Nielsen panel families.
• Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
• Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
• Collect accurate device information and ensure data collection integrity.
• Exceed performance goals related to sample quality and customer satisfaction.

What You'll Bring:

• Fluency in both English and Spanish (written and verbal) required.
• Excellent communication, negotiation, and customer service skills.
• Prior sales experience is a significant plus.
• Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
• Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
• High school diploma or equivalent work experience.

What We Offer:

• Competitive Base Salary - 21,000 MXN per month
• Benefits exceeding those mandated by law, which include:
• 9% in grocery vouchers
• Financial support for internet connectivity expenses for teleworking
• 13% savings fund
• Major Medical Expenses coverage (spouse and children under 25 years)
• Life insurance
• 50% vacation bonus
• 30-day Christmas bonus (Aguinaldo)
• Flexible hours (hybrid role): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs, all while working from our modern office and from home."

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