Bilingual (Spanish/English) Enablement Trainer

About the Field Enablement Team

The Field Enablement team’s mission is to enable our frontline Experience Operations (Sales, Service, Success, and Trust & Safety) employees to solve problems, facilitate ongoing internal educational programs to ensure top-notch product supportability, and empower Thumbtack’s customers and pros to self-serve their needs via public educational content.

About the Role

As a Bilingual Enablement Trainer, you will be responsible for facilitating comprehensive training programs in English and Spanish that empower our support teams to effectively assist Thumbtack Pros and customers. These programs include employee onboarding for Sales, Service, Success, and Trust & Safety team members; continuous upskilling programs; and virtual learning sessions for Thumbtack Pros. You will be a key player in creating engaging and impactful onboarding experiences for Thumbtack employees. You will provide regular coaching and training to teams to drive meaningful growth in both business outcomes and career development.

Responsibilities

• Training Facilitation: Conduct interactive training sessions that engage participants and facilitate knowledge transfer. You will deliver these sessions in both Spanish and English.
• Onboarding Programs: Organize and deliver onboarding training for new hires in Sales, Service, Success, and Trust & Safety roles to ensure they are equipped with essential product knowledge, work processes, and selling techniques.
• Continuous Learning: Facilitate ongoing training initiatives that keep teams updated on product developments, industry trends, soft skills, and best practices in customer engagement.
• Performance Evaluation: Assess the effectiveness of training programs through participant feedback and performance metrics to continuously improve content and delivery methods.
• Cross-Functional Collaboration: Work closely with enablement design, product operations, and frontline teams to align training initiatives and ensure consistent messaging. Partner with the Spanish support teams to improve in-language training.
• Customer Engagement: Facilitate training sessions for Thumbtack Pros and customers to enhance their understanding of products and services, fostering better usage and satisfaction.
• Bilingual Support: Conduct regular training sessions in Spanish for Thumbtack Pros and Spanish support team members. Partner with content creators and stakeholders to identify improvements to in-language support and specific upskilling for Spanish-speaking Pros.

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Language & Education: Fluency in Spanish is required. A bachelor's degree in business, education, or a related field is preferred, or equivalent experience.
• Experience & Expertise: 3-5+ years in training, enablement, or a related field, ideally within sales, customer support, or technical support enablement.
• Training & Facilitation Skills: Strong ability to engage virtual audiences, adapt training to different learning styles, and create interactive, effective learning experiences.
• Communication & Collaboration: Exceptional verbal and written communication skills, strong interpersonal abilities, and a team-player mentality focused on collaboration and adaptability.
• Technical & Industry Knowledge: Familiarity with virtual training best practices, digital engagement tools used for facilitation, and a commitment to continuous learning and staying current on industry trends.

Bonus points if you have

• Experience training internal or external audiences in a virtual environment
• Leadership training/coaching certifications
• Familiarity with Learning Management Systems (LMS) and training analytics tools

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here. 

For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $67,000 - $81,000

For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $59,000 - 73,000. 

For candidates living in all other US locations, the expected salary range for this role is currently $57,000 - 69,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

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