Bilingual Operations Administrative Assistant

Job Description:

The Ground Operations Administrative Assistant is fluent in English and Spanish and provides essential support to ensure the AeroMexico operation runs smoothly. This role involves handling a variety of administrative tasks, including scheduling, document preparation, communication management, and record-keeping. The ideal candidate is organized, detail-oriented, and proactive, with excellent time management and communication skills.

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Key Responsibilities

Administrative Support:

• Perform general clerical duties, including data entry, filing, copying, and scanning.
• Manage calendars, schedule meetings, and coordinate appointments for staff and leadership.
• Prepare and edit documents, reports, presentations, and correspondence.
• Order office supplies and maintain inventory, ensuring the office remains organized and well-stocked.

Communication Management:

• Answer and direct phone calls, take messages, and respond to emails in a professional manner.
• Serve as the primary point of contact for internal and external inquiries.
• Greeting and assisting visitors, ensuring a positive and professional experience.

Meeting and Event Coordination:

• Assist in organizing meetings, including preparing agendas, coordinating materials, and taking minutes.
• Help plan and execute company events, workshops, and team activities.

Record Keeping:

• Maintain organized records of office files, documents, and other important information.
• Ensure data accuracy and confidentiality when handling sensitive materials.
• Support the creation and maintenance of databases, spreadsheets, and tracking systems.

General Office Operations:

• Coordinate office maintenance needs, liaising with vendors and service providers as required.
• Assist with travel arrangements, including booking flights, hotels, and transportation.
• Perform other administrative duties as assigned to support the team and office operations.

Qualifications & Skills

Education:

• High school diploma or equivalent required.
• Associate’s degree or certification in office administration preferred.

Experience:

• 1–3 years of experience in an administrative support role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office equipment.

• Must be fluent written and spoken in English and Spanish

Skills:

• Strong organizational and time management abilities.

• Excellent verbal and written communication skills.
• High level of attention to detail and accuracy.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Professional demeanor with strong interpersonal skills.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.